上海招聘

职位描述：
What we’re about

IMAX is not your everyday entertainment experience, so it’s not surprising that IMAX employees and their careers go beyond the ordinary. Our employees share a passion for quality in everything they do. Our Hollywood people are movie business insiders with years of production experience. Our technology experts are unashamedly geeky – people who can talk for hours, and be riveting, about color gamut and lasers. Our business people are consummate sales and marketing professionals who are spreading the IMAX word around the world.

Of course we offer all the benefits you’d expect from a company with over 40 years of history. Yet, beyond this, we know everyone works differently and is motivated by different things. That’s why we offer competitive pay and a wide assortment of benefits – to help you make the most of your life at work and away from it.

As the world’s leading entertainment technology company, IMAX has revolutionized the way people experience movies. Specializing in immersive motion picture technologies, our employees are driven by a passion to take audiences around the world to places they’ve only dreamed of.

Come explore IMAX – where innovation, creativity and passion come together.

Reporting to the Technical Services Network Operations Senior Manager, this position will provide ongoing service, support, and upgrades when necessary, to IMAX digital projection and audio equipment at the highest standards. Provide customers with courteous, helpful, timely support to ensure that the requirements of their service contract are being met. Ensure audiences are presented with the best possible IMAX experience.

What you’ll be doing:

Respond to all inbound client communications including: alerts, emails, phone calls within set timeframe
Extensive telephone diagnostics and problem resolution
Supporting multi-million dollar equipment in a critical “show must go on” environment.
Update IMAX CRM database in real time after each call.
Review daily SNMP messages from our theater network and provide proactive recommendations to Regional Managers.
Maintain 100% uptime of all IMAX theatres through telephone support and emergency servicing.
Reduce the number of lost shows by quickly responding, analyzing and correcting problems over the phone or proactively avoid lost shows by monitoring of the network.
Provide reports to customers from SNMP messages such as lamp hours, hard drive utilization etc.
Prepare technical documentation including Bulletins, Procedures and troubleshooting flow charts.
Track parts exchanged and ensure parts are returned from the client within the contractual obligations of warranty
Be available to travel on very short notice.

What we’re looking for:

A preference for four years (but a minimum of two) at the university, college, or technical school level or significant job related experience and specialized training in engineering/electronics with a strong computer background.
Background in technical service support with help desk experience or PC service and support experience
and/or network experience
Good verbal and written communication skill in English in a clear and concise manner is essential, and knowledge of other languages is a huge asset.
Experience with common software and hardware, including but not limited to MS Office Suite, Outlook, Lotus
MS Windows/XP, Networking monitoring and troubleshooting is mandatory
Basic to Intermediate Windows and Linux System Administration
Knowledge of setting up wired and wireless network (hardware, wiring and set-up)
The ability to multi-task carrying out an effective telephone trouble shooting and problem solving on multiple problems/theatre.
The ability to deal with each customer’s unique questions and give advice on operational matters.
Work in a virtual environment as may be necessary
Train and develop IMAX projectionists.

Working Conditions

IMAX Technical Services operates over a 24 / 7 coverage mandate. The incumbent will be required to work 8hr or 10hr rotating shifts (5 days / 4 days per week respectively) including weekends
The ability to multi-task carrying out an effective organization and deployment of schedules and service related elements across the global reach.
The ability to deal with unique circumstances in real-time and respond quickly and effectively with viable and creative solutions to support the required service uptime of theatre projection systems.
Work in a virtual environment as may be necessary
The ability and flexibility to occasionally travel (worldwide)


For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted

IMAX is an Equal Opportunity Employer. 举报 分享

IMAX is an entertainment experience so real you feel it in your bones, so magical it takes you places you have never been; so all-encompassing you’re not just peeking through the window, but part of the action. Behind it is a world of high technology – proprietary software, architecture and equipment pioneered by IMAX. IMAX is unique – not an entertainment or technology or distribution company but all three at once: an innovator with patented technology; a Hollywood insider that partners with the world’s most celebrated moviemakers to enhance their biggest blockbusters and documentaries; and a global enterprise with more than 837 theatres in 57 countries. There’s only one IMAX, and once experienced there’s no going back.