青岛招聘

职能类别: Administration/Logistic - Receptionist / Operator / Desk Clerk

Facility：Rehab

Department：Patient Services

Summary of Responsibilities：

To ensure patient’s registration data is accurate, greet and assist patients who visit the hospital or who phone with inquiries or make appointments.

Supervision Received：

Patient Services Coordinator Supervisor/Patient Services Manager/Director of Quality, Safety and Services Director

Supervision Exercised：None

Qualifications：

·High school education or above

·One year working experience in hospitality, customer service, patient care or related fields.

Skills:

·Ability to handle multiple tasks at one time;

·Friendly and outgoing personality

·Excellent oral English and written English;

·Intermediate computer skills (Word/Excel/PowerPoint);

·Professional telephone etiquette;

·Good inter-personal skills

·Excellent communication skills

·Basic problem solving skills

·Be organized

·Must be a good team player

Knowledge:

·Hospital or hotel knowledge would be preferable

Responsibilities:

·Be ready to greet patients.

·Provide excellent services in greeting customers.

·Direct patients in the right direction, escort patients as much as possible

·Explain services to patients

·Promote the hospital and its services

·Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,

·Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly

·Assign medical record number for new patients

·Explain registration process to new patients and assist in the completion of necessary forms.

·Obtain verification of patient’s personal identification upon registration and financial insurance documents.

·Enter mandatory fields of patient information and complete patient registration in the system.

·Track the registration mistakes correction.

·Admission, discharge and transfer of inpatients

·Assist in scheduling appointments including all satellite clinics

·Introduce membership information

·Announce codes - Red, yellow, green, pink, blue

·Switchboard operator: handling incoming calls, transfers calls to relevant departments, assists in scheduling appointments, provide directions and answer general inquires etc.

·Answer general patient inquiries and assist patient when needed,

·Take messages on the telephone and make sure they are delivered immediately

·Keep lobby and front desk tidy and orderly

·Act as triage liaison calling the ER Nurse or clerk for medical issues.

·Assist patients by booking airline tickets, hotel rooms, order flowers and providing patient and visitors with local information they may request.

·Maintain at least 95% accuracy in daily completeness of mandatory fields report.

·Help send fax, assist patient use public website, and call long distance calls.

·Call security guard and/or Ayi for clinics

·Sell gift shop items and flowers

·Maintain good working relations with all departments

·Other tasks that are allotted by management.

·Attend meetings as required.

·Keep work area neat and organized

·Comply with other assigned work by Supervisor.

Night shift duties also includes:

·Check the daily registration accuracy, make the audit report. (when night shift)

·Act as ER clerk when the clerk is off. (when night shift)

北京和睦家医院自1997年成立以来，为来自全球180多个国家和地区、数以百万计的在华外籍人士和中国家庭提供高质量的医疗服务。和睦家通过了多项国际医疗质量认证，不断提高医疗技术和服务水平。2005年首次通过国际联合委员会(JCI)认证，并连续五次通过再认证。同时还连续多次通过了美国病理学家学会(CAP)、以及医疗信息与管理系统学会（HIMSS）EMRAM（住院）六级认证。
目前，和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心，足迹遍布朝阳、顺义、海淀、西城，以患者为中心，构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务，共同搭建分级诊疗模式，形成了全面的和睦家在京医疗服务网络。