青岛招聘

Supervise Outlet Operations During Assigned Shifts

在当班期间管理餐厅运行

Ensure all the staff to carry out the task according to the S&P

确保员工按照标准与程序完成任务

Complies with the hotel specific, guidelines of Holiday inn Guests Satisfaction Index. The incumbent will initiate systems and

procedures to meet and when possible exceed guest’s expectations

遵守饭店的规章制度及假日酒店令客人满意计划，推广相关系统的程序知识以尽可能的超越客人期望

Monitor cash handling and banking procedures

监督付款情况和每日的结帐工作和每日的结帐工作

Assist with the maintenance of equipment

监督设备的维护工作

Control stock and monitor stock security procedures

控制存货并控制存货安全程序

Assist with functions

监督员工行使职责

Assist with outlet service

监督餐厅服务

Purchasing/Stock

采购/存货

Purchasing & Stock Control

监督采购及存货控制

Assist with the implementation of purchasing procedures

监督采购程序的完成

Assist with handling and store stock according to stock control procedures

按照存货控制程序处理和储存存货

Human Resources

人力资源

Certificate

管理证书

Be certified TSW, SOFT SKILLS Training:

获得TSW培训技巧、MFT、SOFT SKILL 培训技巧及管理技巧证书。

Training, development and rostering of staff.

培训、发展和管理员工

Determining and implementing on going training needs for associates at different levels.

根据员工实际情况实行因材施教的培训

Monitor and Supervise Work Operations

监督操作管理

Supervise service operations of the unit/ outlet

在部门/单元/服务点内监督操作管理

Maintain a Positive Industrial Relations Climate

维持一个积极的职业关系环境

Assist in the resolving and the prevention of grievances

避免和调解报怨

Help to Counsel staff and prevent work related problems

与员工沟通避免与工作相关的矛盾

Assist in resolving disputes

解决争端

Assist in the Discipline staff

约束员工遵守纪律

Maintain a positive working attitude.

保持一个积极的工作态度

Staff Management

员工管理

Take part in the recruitment of staff

参与员工招聘

Assist with the planning of orientation programs

协助计划和实施入店教育

Assist with the preparation of staff rosters

协助准备员工花名册

Assist with maintaining up-to-date staff records

协助维护现有员工记录

Facilitate multi-skill, ensuring maximum flexibility of staff rotation to busy areas all exercised

鼓励员工掌握多技能以保证员工在工繁忙时最大的工作适应性

Assist the manager with staff training and development

协助员工培训与发展

Conduct job related associate performance appraisals

建立员工工作表现测评

Supervise Staff

指导员工

Provide ongoing advice and support to staff under your supervision

给予所管辖的员工以不断的建议和支持

Monitor associate performance

指导员工表现

Carry out appropriate management practices that provide staff motivation and communication

实施合适的管理方式给予员工动力和沟通

Instruct Staff

（一对一）指导员工

Provide one to one instruction to staff members when required

必要时对员工进行个别面对面指

Menu Knowledge

菜单、酒水知识

Menu

菜单

Good command food product and menu knowledge.

熟悉餐饮资识和餐厅菜单

Total knowledge & understanding of Food Preparation Standard & Procedure.

了解并熟知所有食品准备的标准和程序

To examine goods for quality and quantity.

控制食品出产的标准

Drink list

酒水

Good command of beverage knowledge

熟悉酒水知识

Good knowledge of cocktail recipes

熟悉鸡尾酒的配制

Implement beverage service skill training

完成酒水服务技巧知识的培训

Guest Service/Sales

对客服务/销售

Guest Service/ Relations

对客服务/关系

Make appropriate recommendations for guests.

承担起客人满意的责任

Deliver high quality service to guests

为客人提出有创造性的建议

Ensure guest needs and reasonable requests are met

确保客人的需求和合理的要求被满足

Seek opportunities to continually improve guest service

不断寻找机会改进对客服务

Establish and maintain effective guest relations

建立和维持有效的对客关系

Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image

以职业化的态度和形象展示有效的和合适的对客服务技巧

Communication with guests in a manner which promotes goodwill, trust and satisfaction

用可以增进友好、信任和满意的态度与客人交流

Take appropriate action to resolve guest complaints

采取合适的行动解决客人抱怨

To be empowered to handle special requests and complains from outlet guests

有承担起上级授予的处理客人特殊要求投诉的能力

Sell and Promote Products and Services

销售和促销产品与服务

Understand the Starwood S.P.G. plan

掌仕达屋SPG推广计划

Sell the hotel and Holiday inn’s products and services using-selling and suggestive selling techniques

使用鼎力销售的方法和建议性销售的技巧销售假日酒店的产品与服务

Promote the hotel and Holiday inn’s products

促销酒店和假日酒店的产品与服务

Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

维持对产品和服务的高度了解以便于向客人解释和销售服务和设施

Computer

电脑

Food & Beverage Computer

餐饮电脑系统

Access and use MICRO cashier system

掌握MICRO 电脑收银系统

Access and use Food & Beverage computer programs

掌握和使用餐饮电脑软件

Word Processing

文字工作

Access and use word processing computer packages

掌握和使用文字处理软件包

Safety/Cleaning/Maintenance

安全/清洁/养护

Maintain a Safe and Secure Working Environment

维持一个安全可靠的工作环境

Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures

强调保养职责，遵守工作区健康和安全法规、政策和程序

Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger

采取行动排除危险，向上级或经理报告危险隐患

Be familiar with property safety, current first aid fire emergency procedures

熟悉对财产安全、紧急救护和火警等处理程序

Log security incidents and accidents in accordance with hotel requirements

依照酒店要求记录安全日志和事故记录

Cleaning/ Maintenance Programs

清洁/养护工作

Adhere to hotel cleaning and maintenance programs

坚持酒店的清洁和养护

Ensure a high level of cleaning is maintained in your work area

保持维护所在工作区域的高度整洁

Communication/General

沟通/日常工作

Manage Working Relationships

管理工作关系

Conduct meetings to keep associates informed of hotel operations and other relevant issues

主持会议向员工通告酒店运作和其它方面的情况

Maintain and Implement Effective Interpersonal Skills

维持和实施有效的人际交流技巧

Maintain personal presentation to hotel and Holiday inn standards

使个人表现达到酒店和假日酒店标准

Demonstrate professional attitude and behavior at all times

随时表现出职业态度和行为

Analyze, evaluate and improve your personal performance on a continual basis

以不断提高的标准分析、衡量、改善你的个人表现

Quality Systems

质量体系

Apply hotel quality assurance principles

实施酒店质量保障原则

Comply with all Hotel and Corporate Guidelines

遵守酒店和公司的所有工作指南

Abide by the Holiday inn Code of Conduct

遵守假日酒店行为准则

Abide by the Holiday inn Employee Handbook

遵守假日酒店员工手册

Abide by both the Hotel and Holiday inn policies and procedures

遵守酒店和假日酒店和规章制度

Communication

沟通

Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and

ensure effective two-way communication

以职业的、肯定的方式与部门和酒店员工建立起亲密关系以促进团队精神和有效的双向交流

Deal effectively with guests and workplace colleagues from a variety of cultures

与具不同文化背景的客人和同事有效沟通

Work effectively in a team

在团队内有效工作

Administration

程序管理

Assist in the preparation and maintain files, reports, letters, memorandums and other relevant business documentation

准备和维护文档、报告、信函、备忘录和其它相关业务资料

Ensure a daily logbook for the outlet is maintained with information as to covers, revenues, special events, quest praise and

complaints and other notes happenings. The logbook is left every night for Director of F & B’s information & signature

确保在餐厅的每日工作日志中记录下餐具情况，收入和利润，特殊事件，客人表扬和投诉及其它需记录下的事件工作日志每天工作结束前需交给餐饮总监过目和签字

Ensure all reporting and servicing deadlines are met on a timely basis

保证所有报告和服务都按时完成

Other Tasks

其它任务

Carry out other tasks as directed by your supervisors

完成你上级交待的其它任务

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