咖啡厅服务员
青岛浮山三阳置业有限公司中心假日酒店
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2014-04-18
- 工作地点：青岛
- 招聘人数：5
- 学历要求：中技
- 职位类别：餐饮/娱乐服务员
职位描述
·Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.
按照部门的规范和程序提供高标准的餐饮服务。
·Communicates to his/her superior any difficulties, guest comments and other relevant information.
与上级领导汇报有关疑难问题，客人意见和其它相关信息。
·Establishes and maintains effective employee working relationships.
与同事建立并保持良好的工作关系。
·Attends and participates in daily briefings and other meetings as scheduled.
参加每日的例会和其它计划好的会议。
·Attends and participates in training sessions as scheduled.
参加计划好的培训课程。
·Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with IHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范，著装无可挑剔
o Outlet equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Flatware is polished
擦亮餐具
o China is clean
清洁瓷器
o Waiter stations are prepared
准备好服务台
o Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
o Tables are set
摆设好餐台
o Reservations are read and familiarized
阅读并熟悉预订
o Special occasions are ready
准备好特别活动
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
餐厅准备就绪为客人提供舒适的服务
·Carries out effective service by ensuring:
高效的提供服务：
o Guests are greeted and seated
迎宾并安排客人就坐
o Daily specials are explained and upsold
说明并推销每日特价
o Food orders are processed accurately
准确的下餐单
o Trays and tray jacks are effectively used
有效的利用托盘和托盘架
o Food orders are taken quickly
快速的为客人写餐单
o Payment methods are handled accurately
准确的处理付款方法
o Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
o Bar is clean
清洁的酒吧
o Used ashtrays are regularly cleaned
定期清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
·Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务规定，推销饮料并定时为客人续酒
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建议葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktails to guests
向客人推销鸡尾酒
o Making and presenting cocktails
调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
·Take appropriate action to resolve guest complaints.
正确处理客人的投诉。
·Food and beverage stock is stored in relation to hotel procedures.
按照酒店的规定存储餐饮存货。
·Performs related duties and special projects as assigned.
承担相关的职责和安排的特别任务。
公司介绍
Holiday Inn Qingdao City Centre is located in the heart of China’s Sailing City, surrounded by Carrefour, Jusco, Marina City and adjacent to Qingdao City Government, multi-national companies such as Maersk, GE and Standard Chartered Bank. Qingdao Cuisine Street is just round the corner. Wu Si Square and Olympic Sailing Centre is just a 10 minute walk from hotel. It is a 30 minute drive to airport and a 20 minute drive to Railway Station.
Hotel offers 322 comfortable and stylish guest rooms and suites, fitness centre and swimming pool. Ocean Cafe and The Lounge provide a delicious offering of culinary delights from Western to Chinese flavors. Seasons Ballroom and 4 function rooms can be of your great choice to suit your event’s needs.
青岛中心假日酒店将是拥有青岛市中心最佳位置的国际知名品牌酒店之一。
酒店坐落于帆船之都最繁华的政务、商务、金融、购物、美食和娱乐中心，紧密环绕于家乐福、阳光百货、佳世客等大型商场之中，比邻各大银行，跨国公司办事处和云霄路美食街。步行到海边仅需十分钟，距离青岛流亭机场和火车站仅需30和20分钟车程。无论是商务之旅还是休闲度假，您将体验青岛中心假日酒店绝佳的地理位置为您带来的便利和舒适。
酒店拥有322间装饰现代、时尚简约的客房和套房。健身中心和游泳池将为您消除一天的疲劳。碧海咖啡厅和尊吧是您就餐和会客的首选，提供中式西式各类佳肴。四季宴会厅和其它4个功能厅将满足您的各种会务需求。