青岛 [切换城市] 青岛招聘青岛物流/仓储招聘青岛物流专员/助理招聘

Customer Service Agent

马士基(中国)有限公司

  • 公司规模:5000-10000人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2021-06-04
  • 工作地点:青岛-市南区
  • 招聘人数:若干人
  • 工作经验:在校生/应届生
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:4.5-6.5千/月
  • 职位类别:客服专员/助理  物流专员/助理

职位描述

Key Responsibilities:

—Act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line with positive and service-minded attitude.

—As part of Commercial Intelligence – build and keep strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.

—Take fully responsibility for customer satisfaction, customer charter performance, manage all customer facing activities like regular client meetings, telephone calls, and mail correspondence.

—Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.

—Promote e-commerce and drive continuous efficiency gains in a scalable platform

—To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

—Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation

—Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.


Who we are looking for:

—Bachelor Degree

—Customer service function experience is preferred

—Good command of communication and English skills

—Good team player

—Positive working attitude and result oriented

公司介绍

Maersk Group is a publicly traded corporation with some 68,000 shareholders. Our controlling shareholder is the A.P. Moller and Chastine Mc-Kinney Moller Foundation,which was set up by the company’s founder in 1953.Maersk Shares are traded on the Copenhagen Stock Exchange.

The company was founded in 1904,when Arnold Peter Moller partnered with his father in their hometown of Svendborg, Denmark to purchase a second-hand steamship.

All together, Maersk and its various business units employ about 108,000 people in some 130 countries. Our activities fall into the following main areas: Container activities, Oil and gas activities, Terminal activities.


马士基集团成立于1904年,总部位于丹麦哥本哈根,全球雇员达到10.8万人,在130多个国家设有400余个分公司。除航运业外,集团多元化的业务范围广及物流,石油及天然气之勘探和生产,造船业,航空业,工业生产,超级市场零售业和IT等范围。2011年美国财富500强中排名第144位。

工作生活方面:
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇:
1、招聘过程中,不收取任何培训费用、保证金、押金等,不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外,为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善,为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团,共同发展!

联系方式

  • Email:hiroyukijoseph.ueda@maersk.com
  • 公司地址:上海市黄浦区蒙自路757号歌斐中心 (邮编:610000)
  • 电话:15998628294