青岛招聘

 Responsibilities   

1. Store planning and development   a.Participate in business planning i. Category / brand mix ii. Sales targets and overheads forecasts b.Supervise new store planning i. Contribute to concept definition and design ii. Supervise construction and renovation in coordination with store planning team iii. Handover and merchandizing c. Manage store openings i. Staff recruitment and training ii. Supply chain setup iii. Back-office setup   

2. Store operations management a.Implement operational processes i. Store operations - Customer service / selling - Inventory levels ii. Warehouse operations - Stock management - Import / logistics iii. Back-office operations - Cash handling / discounts given - Customs / import duties iv. IT processes - POS / Inventory processes - SAP processes b.Implement operational controls i. Sales monitoring (SPP, ATV, markdowns) and action planning ii. Staff costs monitoring and optimization iii. Promotions effectiveness monitoring iv. Loss prevention and investigation c. Implement merchandizing programs i. Set up new collections and sales events in compliance ii. Visual merchandizing guidelines provided by regional VM team

iii. Provide feedback on pricing strategy and promotional activities d.Develop luxury retail store team

i. Create and structure luxury operations team

- Store sales team

- Warehouse team

- Visual merchandizing team

ii. Manage and coach luxury operations team

- Set objectives and work organization

- Plan store staffing based on operational and brand requirements

- Lead by example

- Conduct performance reviews

- Succession planning

iii. Supervise recruitment of team members

- Retail management

- Retail staff

- Support staff

iv. Develop new staff induction programs

- Company policies and expectation setting

- Processes and standards induction

- Tutor and mentor programs

v. Adapt and implement training programs

- Implement Oscar customer service program

- Adapt/develop other programs as required

- Set dress / presentation / customer interaction standards

vi. Manage team performance and work environment

- Ensure full compliance of team with all company policies and standards

- Conduct performance reviews and set individual targets for team members

- Foster work environment that is conducive to team member development and success

- Ensure compliance with labour laws and Occupational Health & Safety regulations

vii. Implement staff incentive/development programs e.Achieve operational excellence

i. Set and achieve operational/budget targets

ii. Set and achieve qualitative targets

iii. Improve operational standards with regional guidance/support

iv. Implement customer service programs and performance standards

v. Set up customer feedback and complaint resolution processes

f. Support buying and inventory management

i. Advise regional buying team on product purchasing

ii. Work in coordination with regional buying team to optimize product inventory

iii. Provide timely input and actionable feedback to regional buying team to achieve stock coverage and gross margin targets

3. Budgeting and analysis

a.Prepare operational reports and analysis as required

• Internal reports

• Regional reports

• External reports b.Set and implement action plans

• Store level action plans

• Corporate level action plans

c. Participate in business review meetings

• Area business reviews

• China business reviews

• Regional business reviews

4. Business development

a.Support Business Development team in identifying, planning and realizing business development opportunities:

1. in duty-paid and duty-free luxury categories

2. in accordance with company strategy and objectives b.Gather market and competitive intelligence

1. Sales data, market trends and brand strategies

2. Competitor strategies and development

c. Formulate development strategy for existing and new luxury categories

Qualifications & Experience

• Tertiary qualifications in relevant field or equivalent experience

• Detailed understanding of luxury fashion store operation

• Professional experience in a similar position in a multi-site luxury retail organisation; experience in travel retail an advantage

• Proven commitment to achieving highest standards of work quality

• Strong analytical skills

• Managerial and leadership qualities

• Effective written and oral communication skills

• Experience in the preparation of budgets, proposals and reports

• Proficiency with MS Excel and understanding of ERP systems (SAP knowledge an advantage)

• Fluency in English and Mandarin Chinese

Personal Attributes

• Self-motivated and results driven

• Responsible and accountable

• Hands-on and flexible

• Able to travel

• Attentive to detail

• Passionate about quality

• Focussed on customer service

• Team player

拉格代尔旅行零售：
拉格代尔旅行零售（Lagardère Travel Retail）隶属于法国知名媒体及高科上市企业——拉格代尔集团（LagardèreSCA），是全球领先的旅行零售商。自1852年在巴黎里昂火车站开设书店以来，我们积累了160多年的旅行零售经验，每天为旅行者提供新的体验。我们为旅行零售业主设计并提供完善的价值主张，并努力成为他们的首选合作伙伴。拉格代尔旅行零售在全球39个国家和地区，约270个机场和750个火车站经营超过4800家门店，2019年销售额达55亿欧元。我们的业务全面覆盖旅行零售的三大业态：奢侈品零售（国际一线奢侈品、时尚服饰、香水化妆品、烟酒、高档食品等）、传统旅行零售（书刊、杂志、旅行用品等）和餐饮服务。
拉格代尔旅行零售大中华区：
拉格代尔旅行零售是大中华区一家同时覆盖机场、火车站的专业零售商。公司自2005年进入大中华区以来一直扎根于旅行零售，是大中华区内少数有能力同时覆盖机场和火车站的专业零售商，至今公司店铺已覆盖北京大兴国际机场、北京首都国际机场、上海浦东国际机场、上海虹桥国际机场、南京禄口机场、杭州萧山机场、中国香港国际机场、深圳宝安国际机场、武汉天河国际机场、重庆江北国际机场、长春龙嘉国际机场、郑州新郑国际机场、西安咸阳国际机场、昆明长水国际机场等国内主要机场，以及高铁京沪线、沪宁线和沪杭线，截止至今，拉格代尔旅行零售在大中华区门店总数达520家。
伴随着中国民航业的迅速发展和旅行者消费习惯的演变，拉格代尔在华接下来的五年里会保持快速发展势头。
我们在大中华区的优势：
·    全球化的视野及业务网络资源
·    本地化的经营及快速的决策
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