南通招聘

职位描述：
工作介绍：
产品质量专员是宜家商场管控产品质量的主要力量，也是商场质量部的联络人。提高顾客满意度，减少劣质产品成本。产品质量专员积极进行跨部门工作，协助商场员工发现并汇报潜在的有待提高的产品质量问题。
工作职责：
？ 确保提供给顾客的产品质量
？ 向提交顾客和员工对产品质量的反馈意见
？ 主动开展跨部门工作，提高顾客满意度，降低退货率
？ 在商场中宣传质量新闻和其他有关产品质量的信息
？ 帮助整个商场树立质量意识
？ 分析商场的质量关键绩效指标表现，确定优先事项并发起整改行动
？ 利用CASY系统发布安全预警报告及接受并发出停售请求
？ 收集、分析并汇报商场各部门发生的质量偏差，与中国商场质量总部携手确定工作优先级并开展跟进工作
？ 执行已确定的索赔决定（退货或维修）
？ 如收到因安全问题或其它问题停止销售的要求，保证在24小时内作出回应
？ 暂停销售广大顾客不满意的商品，并向上汇报
？ 对于检验出质量偏差的产品，确保商场系统已停止订单，并确保其有效实施
？ 与顾客关系部合作，确保退换得到准确执行
？ 履行管理职责，保证存货数量正确
？ 遵循社会和环境政策、惯例及法律法规的要求，合理处置商品

职位要求：
？ 曾在充满活力的零售环境中工作，且有得到认可的出色记录
？ 具备服务顾客的经验
？ 具有从事以关键业绩指标为导向的行动计划的经验

？ 能够安排优先事项并组织工作
？ 良好的沟通能，能真诚、清晰、有条理地与他人交流
？ 能独立做出妥当合理的决策
？ 能同时处理多项工作，并能合理安排先后顺序
？ 积极主动，上进心强

ABOUT THE JOB To increase customer satisfaction and reduce cost of poor quality, through protectively working in the store to identify, investigate and report any quality defects.
To be main responsible for the timely and correct handling of sales stops in the store.

YOUR ASSIGNMENT Your tasks will include
？ Create quality awareness in the store – Communicate corrective actions, Q-news and other relevant information concerning product quality in the store. Educate co-workers on what quality is and how to detect and report quality issues. Provide feedback to all in-store quality reports raised by co-workers and communicate the corrective actions achieved through raising Q-alarms.
？ Work pro-actively across functions to increase customer satisfaction and reduce customer returns.
？ Work closely with Customer Relations (after sales and contact centre) to secure exchange and returns code accuracy.
？ Handle customer quality concerns and returns by doing the initial inspection, providing feedback and - if necessary - securing the inspected product until further action is instructed.
？ Communicate and secure the implementation of routines related to Quality work.
？ Analyse and communicate Quality KPI performance in the store; prioritise and initiate actions to improve performance as well as the store competence.
？ Block and report goods that have potential quality problems by issuing and creating store quality reports (SQRs) in CASY. Provide the Q-store with the customer and co-worker feedback on reported and potential product quality issues.
？ Block goods according to safety and sales stop routines, report quantity through QSRs, carry out and follow-up actions requested by IKEA of Sweden and QSC. Ensure that sales stopped articles that are in transit (via DC and DD) are monitored, blocked and inspected on receiving.
？ Execute claim actions, once they are decided (As-Is, scrap, return or repair) following social and environmental
？ Policies, routines and laws when disposing of goods. Monthly check and verification of CASY quality credits received.
？ Document every reported quality problem in the Support Store Report list and ensure that all administrative requirements are fulfilled in order to maintain inventory accuracy by working closely with in-store SSS team.

YOUR PROFILE Your knowledge, skills and experience include:

？ Knowledge of store operations.
？ Knowledge of IKEA products/range.
？ Knowledge of IKEA supply chain.
？ Good spoken and written English.
？ PC/computer literacy (knowledge of MS Office with strong focus on excel).
？ An understanding of how quality and safety issues affect the IKEA Brand.
？ Proven experience in Recovery department.
？ Good knowledge of key systems including CASY, GADD, MHS, PDOC, ISELL.

？ Excellent networking, interpersonal and communication skills.
？ Works pro-actively with strong solution orientation.
？ Ability to empathise with the customer while having a cost-conscious and sustainable approach to business.
？ Capable to independently take well-founded decisions.
？ Parallel work on many different issues and the ability to prioritise. 举报 分享

IKEA宜家家居 是来自瑞典的全球最大的家具和家居用品零售商，在全球43个国家和地区，拥有155,000名员工。在宜家，我们尊重彼此 及彼此之间的差异，对所有贡献者虚怀以待。因此，无论在哪个国家工作，都意味着您将成为激励人心、轻松有趣、快节奏中的一部分。

宜家南通商场是中国第22家商场，长江以北的第一家商场。南通作为我国首批沿海开放城市之一，素有：教育之乡、北上海、宜居城市之称。

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