南通招聘

职位描述：
部门使命：
通过以下方式引导宜家健康成长，保证业务实现长期可持续盈利：
? 以宜家商业理念、文化及价值观为动力，着眼于可持续盈利能力。
? 积极成为值得信赖的伙伴，为宜家提供多角度的观点，帮助其成为家居生活的领导者。
? 敏锐发现、评估商业机遇，帮助宜家做出***决策。
? 制定并协助实施新的工作方法，注重精简流程。
? 为全体宜家机构提供高度相关、清晰易懂的业务信息。
工作使命：
我负责执行商场的产品修复和质量流程，以预防产品受损，并回收及重复利用受损产品。借此，我为我们本地市场树立了良好的环保榜样，并向大众展示宜家低成本营运的面貌。我推动产品修复流程的发展，与营运部经理共同预防商场内部产品受损，并在不同修复区域高效进行产品回收和垃圾管理。我还负责商场的产品质量流程。
任务：
顾客
? 我确保始终以顾客为中心，并努力带给他们欢笑。我接待顾客，为他们提供服务，并表达共鸣和关心。我愿意以一种基于宜家价值观的态度倾听他们的心声，并提供支持。
? 我总是以顾客的眼光来审视我所在的商场，并且经常在商场中走动。我每天与顾客对话，不断得到他们对购物体验的反馈，了解更多他们的需求和愿望。然后根据顾客的反馈采取行动。
? 我及时采取行动满足顾客的需求，并就如何不断改善接待顾客的效果提出反馈。鼓励同事效仿我的以上做法。
? 我确保顾客一整天时刻拥有愉快的购物体验。
业务
? 我携手同事和主管，积极致力于开发和推行清晰的商场修复行动方案。这得到了携手发展宜家的反馈的支持。我还根据既定目标，开发并执行我所在领域的年度行动方案。
? 我致力于将产品造成的经济损失降至最低，并努力实现最大回收价值，方式包括：重新包装、使其重返库存或
? 我与商场各部门经理合作解决各种事宜，如：与销售部携手使受损产品降至最低，与物流部经理携手使受损产品降至最低
? 通过在退换货部和产品修复部的处理流程和日常操作环节严格执行双人监控原则，控制退换货的欺诈风险
? 协助我的团队管理折价品销售区域，提升给区域的商业氛围，以实现销售目标
员工
? 协同我的经理，确保我负责区域的所有员工都了解宜家理念和重要指南，以及这些指南和理念对不同岗位的员工的影响。
? 我积极致力于打造强大而富有活力的宜家文化环境，尊重多元化，确保宜家餐饮部成为理想的工作地点。
? 我在团队中发挥积极作用，在必要时与商场其他部门的同事合作。
质量流程
? 我管理商场的质量工作，确保执行质量的控制、汇报和索赔流程。
? 我确保宜家商场不销售任何存在质量问题的产品
? 我确保（并构建）团队在最短的时间内解决质量问题
? 我提高整个商场对宜家产品价值和质量的意识
营运
? 我管理垃圾分类流程，确保所有类型的垃圾均按照宜家政策和当地法规进行了符合环保要求的处理或回收。
能力要求：
知识与经验
曾在充满活力的零售环境中工作，且有得到认可的出色记录
具备服务顾客的经验
具有从事以关键业绩指标为导向的行动方案的经验
具备基本的英语沟通能力
技能
? 具备做出决策、解决问题的能力，致力于促成事情发生。
? 能够安排优先事项并组织工作。
? 有责任感，在必要时可承担责任。
? 良好的沟通能力。
PURPOSE OF FUNCTION
To contribute to the growth and long-term profitability of the IKEA store through systems and methods for lowering costs, increasing quality perception, handling quality matters and maximizing profit.
This is done by:
 - driving co-operation across functions and focusing on damages, sales errors and quality problems, thereby preventing costs to occur in the first place.
- utilising the right methods for optimizing the revenue from IKEA products that would otherwise not be possible to sell.
- contribute to the IKEA sustainability goals by giving products a second chance, or through sustainable divestment of products where this is not possible.
PURPOSE OF JOB
To lead, develop and manage the recovery and quality work in her or his store.
 To prevent unnecessary costs to assets and give products a second chance while keeping the bottom line profit and sustainability in mind.
This is achieved through continuous development, follow ups and support for working methods, processes and tools.
To work proactively across functions and together with Q-store to identify, investigate, report and follow up potential improvements regarding the quality associated with IKEA products.
To secure the Recovery department's contribution to business goals through representation in the store and national forums.
This encourages co-operation between functions with the aim of achieving an optimal positive impact on the bottom line and the environment.
ASSIGNMENT
Co-operate across functions to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability and quality.
Take a lead in ensuring that prevention is one of the key focus points in the IKEA store.
Identify and develop needs, potential growth and improvements for efficient ways of working through co-operation within the store, the national recovery and quality matrix and the Q-store.
Contribute to the business plan and budget processes within the store.
Set goals, measurements and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines, and find the best working methods for preventing costs and optimizing revenue while keeping the bottom-line profit in mind.
Implement and continuously ensure optimal usage of common working methods, processes and tools related to the Recovery process.
Secure sustainable ways of working throughout the whole recovery process Identify and develop the many talents within the Recovery department to secure succession planning.
Contribute in the national recovery and quality matrix to enable knowledge and competence sharing between stores.
JOB-SPECIFIC KNOWLEDGE
Extensive knowledge in optimizing recovery revenue.
Good knowledge of IKEA store functions and how they contribute to the recovery and quality process.
Possess good insights into business navigation and a deep understanding for how recovery and quality contributes effectively to the bottom line.
Extensive knowledge of the processes and administrative routines for recovery and quality, and how transfer types affect the key performance indicators (KPIs) related to the Recovery department.
Extensive knowledge of the processes related to quality and sustainability within the store.
Good level of competence regarding co-worker management and development. An understanding of change management and process improvements.
Good understanding of merchandising techniques and how to create a commercially attractive As-Is area.
CAPABILITIES
Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the recovery and quality processes.
Ability to relate the work of the Recovery department to quality and sustainability.
Good operational understanding and logical thinking.
 Good communication, interpersonal and influencing skills Ability to lead business through people by demonstrating high leadership capabilities.
ESSENTIAL FOR PARTICULAR JOB
Solid experience of business processes and working methods within IKEA retailing.
Ability to drive the business with a strong will.
Experience of leading and developing people.
Self-reliant with a proven ability to work as part of a team as well as independently.
Ability to understand and communicate in English.
Retail experience.
Experience of managing and leading people.
Experience of quality management. 举报 分享

IKEA宜家家居 是来自瑞典的全球最大的家具和家居用品零售商，在全球43个国家和地区，拥有155,000名员工。在宜家，我们尊重彼此 及彼此之间的差异，对所有贡献者虚怀以待。因此，无论在哪个国家工作，都意味着您将成为激励人心、轻松有趣、快节奏中的一部分。

宜家南通商场是中国第22家商场，长江以北的第一家商场。南通作为我国首批沿海开放城市之一，素有：教育之乡、北上海、宜居城市之称。

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