客户服务（英语）
萧氏地毯（中国）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：建筑/建材/工程
职位信息
- 发布日期：2014-04-16
- 工作地点：南通
- 招聘人数：2
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：其他
职位描述
Major responsibilities include:
•； Sales Order Processing :
o Responsible for creating Sales Order in ERP system for order received via telephone, fax, e-mail and Shaw Salesforce. For trading product, create PO and contact customer service in the States
o PO/Contract Review
； Before order entry, review each customer contract / PO to make sure it is in line with ERP system setup and terms and conditions requested by company
； Apply for approvals for any special terms and conditions in order to make contract management in line with Shaw’s policy and procedure.
o Responsible to deal with customer queries relating to MOQ, price, deliveries and product information
o Coordinate with internal parties to improve on time delivery performance
o Regular backlog review and overdue backlog clean up
o Regular inventory review with traffic specialist and 3rd part warehouse for trading product
o RMA / Customer sample handling and follow up
o Responsible to establish new acs based on customer supplied information； responsible to customer mater date maintenance in ERP system
o As the backend of Sales structure, coordinate to offer positive & comprehensive solution to support sales business around the Asia Pacific area. work with/support sales team to take whatever steps are necessary to prevent cancellations/ lost business and communicates information to plant or US erpart.
•； Complaint Handling :
o Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department / Function and following up on corrective action to customers (including return, refund, replacement, customer claims) in order to ensure customer satisfaction with Shaw’s services.
•； Customer Relationship Maintenance
o Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, Fax and e-mail etc.
o Develop skills and knowledge to better solve customer issues；
o Participate in customer visits to Shaw CN facilities and customer locations； and represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.
•； Internal Coordination
o Establish relationships with all departments/functions of Shaw CN plant , Sales in China & Asia Pacific , Customer Service in the States and other Shaw functions in order to get effective support other departments and satisfy customer requirements.
•； Policy and Procedure
o Get knowledge about and follow up company policy and order procedure to verify requests customers, sales team and other functions, and get proper approval for any exceptional cases in order to make fully compliance to the policy and procedure
•； Record Maintenance/Retention
o Secure all sales order data entered into ERP system timely and correctively
o Minimize data error and improve data accuracy to benefit ERP report quality
o File/archive all hard copy documents and records according to ISO and company policy requirements in order to ensure sales order data and documents can be kept completely, accurately and in line with the company retention polices.
•； Other task assigned by manager.
大专以上学历，贸易、物流、英语专业
三年以上客服或外贸员或供应链相关工作经历。
熟练操作OFFICE软件
英语（听、说、写）良好
沟通交流能力强
有全局观念与综合思考能力
•； Sales Order Processing :
o Responsible for creating Sales Order in ERP system for order received via telephone, fax, e-mail and Shaw Salesforce. For trading product, create PO and contact customer service in the States
o PO/Contract Review
； Before order entry, review each customer contract / PO to make sure it is in line with ERP system setup and terms and conditions requested by company
； Apply for approvals for any special terms and conditions in order to make contract management in line with Shaw’s policy and procedure.
o Responsible to deal with customer queries relating to MOQ, price, deliveries and product information
o Coordinate with internal parties to improve on time delivery performance
o Regular backlog review and overdue backlog clean up
o Regular inventory review with traffic specialist and 3rd part warehouse for trading product
o RMA / Customer sample handling and follow up
o Responsible to establish new acs based on customer supplied information； responsible to customer mater date maintenance in ERP system
o As the backend of Sales structure, coordinate to offer positive & comprehensive solution to support sales business around the Asia Pacific area. work with/support sales team to take whatever steps are necessary to prevent cancellations/ lost business and communicates information to plant or US erpart.
•； Complaint Handling :
o Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department / Function and following up on corrective action to customers (including return, refund, replacement, customer claims) in order to ensure customer satisfaction with Shaw’s services.
•； Customer Relationship Maintenance
o Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, Fax and e-mail etc.
o Develop skills and knowledge to better solve customer issues；
o Participate in customer visits to Shaw CN facilities and customer locations； and represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.
•； Internal Coordination
o Establish relationships with all departments/functions of Shaw CN plant , Sales in China & Asia Pacific , Customer Service in the States and other Shaw functions in order to get effective support other departments and satisfy customer requirements.
•； Policy and Procedure
o Get knowledge about and follow up company policy and order procedure to verify requests customers, sales team and other functions, and get proper approval for any exceptional cases in order to make fully compliance to the policy and procedure
•； Record Maintenance/Retention
o Secure all sales order data entered into ERP system timely and correctively
o Minimize data error and improve data accuracy to benefit ERP report quality
o File/archive all hard copy documents and records according to ISO and company policy requirements in order to ensure sales order data and documents can be kept completely, accurately and in line with the company retention polices.
•； Other task assigned by manager.
大专以上学历，贸易、物流、英语专业
三年以上客服或外贸员或供应链相关工作经历。
熟练操作OFFICE软件
英语（听、说、写）良好
沟通交流能力强
有全局观念与综合思考能力
公司介绍
美国萧氏工业集团成立于1967年，总部设在美国佐治亚洲道尔顿，Shaw Industry于2000年被全球知名的巴菲特旗下Berkshire Hathaway收购。年营业收入超过50亿美元，是全球知名的地毯及地面材料制造商，财富500强企业之一。
萧氏工业集团进入中国市场后成立了以地毯制造为核心的萧氏地毯（中国）有限公司和以地板业务为核心的上海悠斯投资咨询有限公司。两家公司的投资方均为美国萧氏工业集团。
萧氏的员工均可享有：五险一金、周末双休、带薪年假、商业保险（本人、配偶及子女）、节日礼金、年终奖等福利。
联系我们:
公司电话：0513-81159707
公司邮箱：chinahr@shawinc.com
工厂地址：南通苏通科技产业园齐云路60号
萧氏工业集团进入中国市场后成立了以地毯制造为核心的萧氏地毯（中国）有限公司和以地板业务为核心的上海悠斯投资咨询有限公司。两家公司的投资方均为美国萧氏工业集团。
萧氏的员工均可享有：五险一金、周末双休、带薪年假、商业保险（本人、配偶及子女）、节日礼金、年终奖等福利。
联系我们:
公司电话：0513-81159707
公司邮箱：chinahr@shawinc.com
工厂地址：南通苏通科技产业园齐云路60号
联系方式
- Email：chinahr@shawinc.com
- 公司地址：地址：南通苏通科技产业园齐云路60号