宁波招聘

*Function: Responsible for performing all day-to-day functions of 3PL customer services including, but not limited to, “purchase order management”, “vendor compliance”, and “milestone/event monitoring” with the purpose of delivering highest service quality, maintaining customer satisfaction and increasing customer loyalty.

职能: 处理海运进出口客户服务事宜，其中包括采购订单管理、供应商信息管理、重大事项监督，提供最好的服务，保持客户满意度及提高客户忠诚度


*Key accountabilities:

关键职责：


Ø Communication with overseas offices

与海外办事处同事进行业务合作

Ø Communication with Chinese customers

联系中国客户，协调各项业务服务事宜, 确保所有操作符合公司的质量体系要求。以客户的角度，主动、及时、专业地处理所有相关的客服事宜

Ø Data entry in- and control of purchase-order and shipment-status information in “SCOuT” computer system

在电脑系统中输入维护采购、货运相关数据. 准确及时地在各种电脑系统中输入业务的相关信息。

Ø Billing in ProCarS/TANGO computer system, internally and externally

在公司电脑系统中对内对外开具发票

ØCreating cost accruals in ProCarS/TANGO computer system

在公司电脑系统中生成应计成本

ØCoordination and communication with international air-, ocean- and domestic land transport operations teams

与国际空运、海运、陆路运输操作人员进行协调沟通



*Education:

学历:

ØBachelor degree or above with major in Logistics, International Trade or relevant.

本科及以上学历，物流，国际贸易或其他相关专业。

*Skills:

ØGood command of English, spoken and written

良好的英文口语和书面表达能力

Ø Typing skills (at least 30 wpm preferable)

良好的打字技能（一分钟至少30键）

ØTelephone skills

良好的电话沟通技巧

ØConflict resolution and emergency handling skills

良好地解决纠纷及紧急事件的能力

ØTechnical Skills (Telephone and Order Booking systems preferred)

良好的办公设备的应 用能力（电话和订舱系统）

ØCommunication skills – spoken and written

良好的文字和口头的表达能力

ØNegotiation and interpersonal skills

良好的谈判和沟通技巧

ØProficient in using PC software (MS Windows)

能熟练使用电脑软件, Windows系统



*Experience /Knowledge:

工作经验及相关知识:

ØExperience in a 3PL related capacity handling “P.O. Management” and “Vendor Compliance” in computer-based systems (preferred, not mandatory)

有从事订单管理以及供应商管理电脑系统工作者优先

ØExperience with quality management system such as ISO and COPC-2000 (preferred, not mandatory)

熟悉质量管理体系，例如ISO和COPC-2000（优先）

ØKnowledge of International Trade and relevant laws, regulations, policies and procedures

了解国际贸易和相关法律，法规，政策和流程


*Competencies:

能力:

ØCustomer Orientation

以客户为导向

ØPlanning & Organizing

一定的组织和计划能力

Schenker is one of the world’s leading international providers of integrated logistics services more than 135 years. We provide support to industry and trade in land operations, in worldwide air and sea freight, and in all the associated logistics services. 55,000 professional employees at about 1,500 offices in 150 countries around the world achieve a turnover of 13,2 billion euros per year.
Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司。我们为工业及商业企业提供强有力的支持:包括陆运,全球海运和空运以及所有与之相关的物流服务。我们在全球150多个国家拥有1500个分公司和办事处,5,5000名训练有素的员工每年创造约132亿欧元的营业额。

BAX goes Schenker represent a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before. Together, Schenker and BAX are:
No. 1 in European land transport
No. 2 in worldwide air freight
No. 3 in worldwide ocean freight
No. 6 in global contract logistics
No. 1 in European rail freight transport
No. 3 in integrated heavyweight freight in North America

BAX与Schenker携手联盟,优势互补,并已成为业内的领头军,将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩:
欧洲陆运量排名第一
全球空运排名第二
全球海运排名第三
全球契约物流排名第六
欧洲铁路运输排名第一
美国综合重物运输业排名第三

For more information on Schenker, please see www.dbschenker.com.cn.
详情请访问公司网站:www.dbschenker.com.cn