宁波招聘

I. Basic Function:
The Training Specialist’s primary function is to independently execute the regional training plan, developing and delivering customer training regarding EBSCO products, services, and enhancements. This includes the creation and maintenance of training outlines and presentations, as well as delivery of both onsite and online training for customers. The Training Specialist must be able to travel up to 60% of the time, must be an expert in EBSCO products and services, and must remain abreast of product changes in order to share updates with customers.

II. Essential Functions:
? Work with Senior Sales Managers and Customer Success Manager to develop a regional training plan.
? Arrange and deliver product training for customers within an assigned geographic territory.
? Research and customize training presentations & materials as necessary for various customer sites.
? Arrange personal travel schedules within EBSCO travel & expense guidelines.
? Conduct online customer trainings regarding EBSCO products and services.
? Respond to all incoming training requests from inside and field sales representatives, from Customer Success and Customer Satisfaction employees, as well as from direct customer requests.
? Track and report on all training activities, providing monthly metrics regarding frequency and quality of training.
? Maintain detailed product knowledge, including understanding of future enhancements.
? Assist in the creation and translation of customer success documents designed to improve the experience and success of the customer, including Help Sheets, tutorials, presentations, lesson plans, and train-the-trainer outlines.
? Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality.

III. Required Qualifications:
? 2+ years of training delivery experience
? Excellent writing and verbal communication skills
? Proficient in spoken and written English
? Excellent organizational skills
? Refined oral presentation skills
? Customer support or interaction experience in a business environment
? Understanding of instruction evaluation methods
? Technology acumen – able to quickly learn & apply technology skills for manipulating online training

IV. Physical Requirements:
? Ability to operate a personal computer up to 8 hours a day.
? Ability to present to an audience.
? Ability to stand and present up to 5 hours per day.
? Ability to travel internationally, both driving and flying, to customer sites across country/region, as well as to EBSCO headquarters in the United States

EBSCO Information Services (EIS) 艾博思科印刷出版咨询（北京）有限公司提供包括电子期刊，电子图书，以及研究型数据库的完整和优化解决方案 － 并结合了最强大的发现服务（discovery service）一站式查找平台EDS，***限度地提高我们的最终用户的使用经验。EIS总部设在美国麻州波士顿近郊的Ipswich市，EIS全球员工总数超过3300人。由于我们的尖端技术，前瞻性的理念，一流的员工队伍，EBSCO一直是这个领域的领导者。EIS是隶属于EBSCO Industries Inc集团底下的子公司，集团总部设在美国阿拉巴马州伯明翰市，被福布斯(Forbes)杂志评为全美***的私有企业的前200名。EBSCO是一个可以驱动你丶激励你丶让你成长的公司。我们正在寻找***的人才。如果您是，我们也鼓励您利用这个独特的机会加入我们