宾客关系协调员 Hotel Ambassador
宁波市国际贸易投资发展有限公司宁波泛太平洋大酒店
- 公司规模:150-500人
- 公司行业:酒店/旅游
职位信息
- 发布日期:2013-07-31
- 工作地点:宁波
- 招聘人数:若干
- 职位类别:前厅接待
职位描述
1. Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments
处理客人要求并通过亲自追踪相关部门负责确保客人的要求被满足
2. Meet VIPs, Loyalty Program Guests, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory
欢迎贵宾、忠诚计划顾客、常客和长住客人并确保他们满意分配给他们的房间
3. Maintain effective guest relations, builds rapport and offer personalized service and assistance
维持有效的对客关系,建立和谐的气氛并提供个性化的服务和帮助
4. Assist Reception when required, help guest check in, check out, etc
在必要时协助前台工作,帮助客人登记入住,结帐离店等等
5. Deliver high quality service to guests
向客人提供优质服务
6. Ensure all guests with airport limousine pick-up are met at the entrance. Provide express check – in service and escorted to guest rooms directly.
对于所有预订接机服务的客人,确保要在酒店入口处迎接,提供快速入住服务并引领至客房
7. Ensures all VIP’s are welcome upon arrival and bid farewell upon departure.
确保所有VIP在抵达和离开酒店时受到欢迎和欢送
8. Take care of VIP guests & in room check in for VIP. Make courtesy call to VIP guests during their stays in our hotel.
照顾VIP客人,提供直接入房登记服务,并在客人住店期间通过致电礼貌电话给这些重要客人
9. Ensure guest needs and reasonable requests are met
确保客人需求和合理要求被满足
10. Seek opportunities to continually improve guest service
通过记录客人的评论并以此为实践,不断地寻找机会发展对客服务
公司介绍
Be part of our dynamic team!
泛太平洋酒店和度假村包含了19家酒店、度假村和高级服务公寓(包括正在建设中的),在12个国家覆盖了亚洲、北美州以及大洋洲。泛太平洋品牌受益于环太平洋地区的经济的多元化和多样化,从而为顾客提供了一系列与众不同的酒店体验。
Pan Pacific Hotels and Resorts comprises 19 premium hotels, resorts and serviced suites( including those under development )in 12 countries across Asia, North America and Oceania. The Pan Pacific brand provides a range of refreshing experiences inspired by the diverse and invigorating blend of its Pacific Rim locations.
宁波泛太平洋大酒店与高级服务公寓是泛太平洋集团最新的酒店业务拓展,酒店坐落于宁波新的经济技术产业中心, 拥有415间客房和175间高级服务公寓,将是商务、旅游、长期居住客人的首选。
Pan Pacific Ningbo Hotel and Serviced Suites will be the latest addition to Pan Pacific’s expanding portfolio of properties. Located at the gateway to Ningbo’s upcoming industrial and economic zone, the 415-room hotel and175-suite Serviced Suites will be positioned as the city’s preferred accommodation option for corporate and extended stay guests.
泛太平洋大酒店诚邀充满热情和活力的人士、并渴望您用不断创新带给我们客人全新的酒店体验,如果您想成为我们充满活力团队中的一员,赶快联系我们吧!
Pan Pacific is looking for motivated and passionate associates who are driven by the desire to create memorable hotel experiences for our guests. If you would like to be part of our dynamic and energetic team, we would like to hear from you.
更多信息请登录panpacific.com
For more information, visit panpacific.com
如有意向,请递交详细的中英文简历并注明目前和期望薪资至:hcd.ppngb@panpacific.com
Interested applicants should email the Human Capital and Development Manager at hcd.ppngb@panpacific.com
and include a detailed resume, as well as details of current and expected salary.
联系方式
- Email:hcd.ppngb@panpacific.com
- 公司地址:宁波市江东区民安东路99号
- 邮政编码:315042