宁波招聘

In the role as Country Payments & Checkouts Specialist, you are responsible for contributing to high standard payment solutions meeting the customer expectations, through a deep understanding of IKEA payment solutions and industry trends, to enable an efficient and seamless payment experience across all channels, to reach optimal conversion and operational excellence for customers and co-workers.

 

Responsibilities:

• Apply knowledge of local and global payment solutions to identify Payment and Checkout development opportunities, based on local market trends and customer needs
• Perform analysis of existing IKEA payment solutions and performance to identify pain points in the payment and checkout process
• Provide reports and findings from trends in the local and global payment and checkout landscape relevant to IKEA for internal use, to ensure function is positioned to secure market relevance of payment solutions
• Build SME (Subject Matter Experts) competence through driving internal checkout experience expertise
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) 
• Contribute insight and expertise to the integrated multichannel conversion and customer experience of payments and checkout in order to contribute to the business goals 
• Measure and analyse conversion rates and customer satisfaction scores in payment and checkout 
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA

 

Requirements:

• You have strong analytical skills with ability to identify and implement improvements through customer data. 
• You also have ability to understand the complexity of IKEA business and the role of Commercial as an integrated part of the business. 
• Furthermore, you have ability to take a holistic view of a global organisation.

About IKEA We are a values-driven company with a passion for life at home. Every product we create is our idea for making home a better place. At the IKEA Group, we have 366 IKEA stores in 47 countries.
About GBO & Regional Hub Asia Global Business Operation (“GBO”) is an integrated partner with Countries and Group Functions in Finance, P&C, Procurement and Digital to transform, operate and continuously improve our ways of working; GBO Regional Hub Asia locates in Shanghai, providing finance and HR services to Ingka Asia countries, some finance services cover the region of North America and Europe. We deliver, expand and improve our services to ensure operational target realization and Service Level Agreement (SLA) fulfilment with a continuous improvement mindset.