宁波招聘

In the role as Country Insights Leader, you are responsible for driving creation and sharing of actionable consumer and customer insights to enable better informed strategies, plans and decisions in the local market and also for driving consumer and customer understanding to inform business partners (Marketing/Selling and Customer/ Marketing, Selling and Customer) how to create value for customers and consumers, while delivering growth for the business.

You will:

·          Build recommendations for the C&CI (Consumer & Customer Insights) Manager and other key stakeholders within and outside Commercial based on consumer and customer insights

·          Provide relevant consumer and customer insights to the relevant teams to support  problem solving

·          Champion delivering a seamless, convenient and rewarding end to end shopping experience to maximize conversion and selling more across all channels

·          Collect and synthetize consumer, customer, brand data and internal data to contribute with recommendations and to inform decisions

·          Adopt and implement global tools, methodologies and solutions, and create new where necessary

·          Support a number of Selling and Customer Experience teams as well as stores based by providing relevant insights on the workload division set by the C&CI Manager

·          Act as a member of the C&CI team and proactively contribute to C&CI plan/output in order to deliver to the common objectives and goals

·          Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)

·          Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA

 

In this role you will report to the Country Consumer & Customer Insights Manager.

  

About IKEA We are a values-driven company with a passion for life at home. Every product we create is our idea for making home a better place. At the IKEA Group, we have 366 IKEA stores in 47 countries.
About GBO & Regional Hub Asia Global Business Operation (“GBO”) is an integrated partner with Countries and Group Functions in Finance, P&C, Procurement and Digital to transform, operate and continuously improve our ways of working; GBO Regional Hub Asia locates in Shanghai, providing finance and HR services to Ingka Asia countries, some finance services cover the region of North America and Europe. We deliver, expand and improve our services to ensure operational target realization and Service Level Agreement (SLA) fulfilment with a continuous improvement mindset.