宁波招聘

职位描述：
EBSCO INFORMATION SERVICE JOB DESCRIPTION
Department: Sales Job Title: Account Executive
Exempt or Non-Exempt: Exempt Full-time or Part-time: FT
Reports to: Sales Director in PRC EEO-1 Job Classification: 6 Sales



I. Basic Function:

The Account Executive’s (AE) primary duty is the management of EBSCO Information Service (EIS)’s customers. The AE is directly responsible for servicing all existing business relationships, securing the renewal of all existing subscriptions as well as selling upgrades and additional products. The Account Executive is also responsible for generating new sales of EIS/DDE (Databases, Discovery, Ebooks) products and implementing and directing a growth plan for their territories in their assigned markets.


II. Essential Functions:

? Actively consult with our library partners to ensure their patron needs are being met through the acquisition of online reference databases
? Direct sale of EBSCO Information products to assigned accounts. Sales may be achieved by individual effort, or in conjunction with assigned Field Sales Representatives (FSR)
? Deal with customers on a very individualized basis, using own judgment and discretion to decide best course of action for every situation
? Participate in the training of customers on EBSCOhost and EBSCOadmin through online demos
? Achieve sales quota(s) for given fiscal year as determined and announced by Sales Management
? Active in direct selling situations through telephone and email
? Actively participate in forming and implementing marketing strategies for own territory
? Create new, and modify existing, legal offers and contracts with customers
? Participate in the pricing and planning of official offers: an understanding of the pricing system and the ability to customize it on a per case basis is essential
? Actively work with Marketing Department to design marketing materials
? Coordinate and formulate a plan of action for non-RSA territory coverage with EBSCO Subscription Services Field Representatives
? Coordinate with Regional Offices, Regional Sales Managers (RSM) and Sales Manager
? All functions that are designed and/or required to achieve sales quota(s) including the following: prepare quotes, forward literature, administrative data entry, set up trials
? Actively deal with publishers as needed, usually with regards to pricing issues
? Respond to ALL leads forwarded from the marketing department, within (5) business days
? Enter orders and act as a liaison for billing, accounts payable between OE, ESS and customer
? Actively deal with the updating of subscription information, correcting errors including those dealing with renewal rates, contact info and account designations and offer informative suggestions on systems and operations enhancements
? Troubleshoot customer issues, respond to technical questions from customers, assist Technical Support Department with follow-up
? Forward appropriate questions, problems, issues to Technical support and notify sales management of any outstanding issues
? Actively deal with all aspects of account set up and maintenance: create new user ids and passwords, create new profiles and user groups, add branding to accounts, IP authenticate accounts, customize trials create URLs and set up statistical reports
? Responsible for the adjustment of subscriptions, either to extend or stop service of the product for various reasons: must create plan for each case and establish reasons for actions taken
? Travel: conference attendance and field visits to customer locations based on need
? Using advanced knowledge, experience and skills to provide training and guidance for FSR’s and/or other Account Executives as requested by Sales Management
? Achieve an expert level of EIS/DDE product knowledge and a working knowledge of the competition
? Complete all assignments requested by Sales Management
? Cover open sales territories as well as own under certain situations

III. Required Qualifications:

Knowledge:
        Ability to make first time (cold) calls, manage customer accounts, understand content and functionality as well as the understanding of on-line services as they pertain to information delivery.
Experience:
have college degree or substantial relevant work experience in field
Job requires advanced knowledge, which allows ISR to analyze, interpret and make deductions from varying facts or circumstances
2-5 years(preferred) experience selling in the field or by telephone. Retail experience does not apply.
Skills/Aptitudes:
Due to the Account Executive’s ability to commit EIS/DDE to various financial agreements, affect policy changes and formulate and make operations decisions involving the company the AE must be able to think independently and make decisions based on the comparison and evaluation of relevant information: exercising discretion and independent judgment are essential.
Time management skills are a must. The successful candidate must be able to prioritize multiple tasks. Excellent verbal and written communication skills are required. The ability to work independently, as well as in a team environment, is critical.
Level:
This is not entry level.

IV. Physical Requirements:
? Ability to effectively communicate on the telephone.
? Ability to operate a personal computer on average for 7+ hours a day. 举报 分享

EBSCO Information Services (EIS) 艾博思科印刷出版咨询（北京）有限公司提供包括电子期刊，电子图书，以及研究型数据库的完整和优化解决方案 － 并结合了最强大的发现服务（discovery service）一站式查找平台EDS，***限度地提高我们的最终用户的使用经验。EIS总部设在美国麻州波士顿近郊的Ipswich市，EIS全球员工总数超过3300人。由于我们的尖端技术，前瞻性的理念，一流的员工队伍，EBSCO一直是这个领域的领导者。EIS是隶属于EBSCO Industries Inc集团底下的子公司，集团总部设在美国阿拉巴马州伯明翰市，被福布斯(Forbes)杂志评为全美***的私有企业的前200名。EBSCO是一个可以驱动你丶激励你丶让你成长的公司。我们正在寻找***的人才。如果您是，我们也鼓励您利用这个独特的机会加入我们