昆山招聘

职位描述：
Position Description & Purpose
Under the direction of superior, this position partners with each stakeholder to identify and diagnose organizational demand including staffing and developmental needs, administers interventions, and track to ensure effectiveness.
The incumbent is responsible for maintaining and improving the overall training system, and selects / delivers / develops instructional methodologies in order to facilitate learning and development. He or she should also customize existing or develop new programs to meet training needs and assesses trainees in order to evaluate training and development effectiveness. At the same time, the incumbent should participate in the recruitment according to specific instructions from the China HR Director.


Essential Job Functions
l Training system construction
Build up and improve the overall training system, including a full variety of modules on training resources management, related training policies and framework, training needs collection and analysis, training plan making, and training effectiveness evaluation.


l Training needs
Collect and advance opinions on the need of training and evaluate the data in line with the organization’s business need and top management request.


l Training plan
- Summarize the training needs data into training plan and present to top management for review.
- Execute or monitor the execution of the training plan


l Training evaluation
- Build up and maintain complete training database
- Evaluate the training programs from the perspective of business value


l Training delivery
- Participate, support, or take the lead in developing training programs in line with the actual need
- Take the responsibility of new employee orientation


l Organization development
Through leveraging interventions such as learning and coaching, develop employee’s capability, knowledge, and potential, with a view to maximize the match between the employee’s capability and the need of business.


l Communication
Participate in building up and improving effective communication channels to facilitate the free information flow between management and the employee.


l Recruitment
Participate in the recruitment tasks as instructed by the China HR Director.


l Other
Other tasks as assigned by superior


Education
l A minimum of bachelor’s degree in the relevant discipline.


Experience
l At least 1 – 2 years of experience in training and recruitment of comparable profile with the background of MNC.


Knowledge/ Skills/Abilities
l Open and cordial in personality
l Knowledge of corporate training system
l Excellent training and presentation skill
l Hands-on experience of recruitment
l Proficiency in Microsoft Productivity Suite, especially excel and powerpoint
l Strategic thinking
- Consider issues from the perspective of future business and work need.
- Align his/her behavior with the core values and vision of the organization.
- Anticipate future challenges and proactively implement needed changes.
- Keep the "big picture" in mind when solving immediate, short-term problem.
l Analytical
- Synthesize complex or diverse information.
- Collect and research data.
- Use intuition and experience to complement data; Design work flows and procedures.
l Design thinking
- Generate creative solutions.
- Translate concepts and information into images.
- Use feedback to modify designs
- Apply design principles
l Problem Solving
- Identify and resolve problems in a timely manner.
- Gather and analyze information skillfully.
- Develop alternative solutions.
- Work well in group problem solving situations.
l Interpersonal skills
- Solid interpersonal skills, able to influence others.
- Excellent English and Mandarin, both verbal and written.
l Innovative thinker
Willing and able to drive the adoption of new processes/measures
l Execution
Good implementers, taking direction from senior management on various initiatives and ensuring that those initiatives are successfully implemented.
l Meeting organizer
Effectively organize meetings and speak out during meetings, apprehensive to give honest feedback/opinions and address personnel issues such as poor performance or sub-par attitude.
l Project management
- Develop project plans.
- Coordinate projects.
- Communicate changes and progress.
- Complete projects on time and budget.
- Manage project team activities.
l Customer satisfaction mindset
- Concept of internal customer.
- Manage difficult or emotional customer situations.
- Respond promptly to customer needs.
- Solicit customer feedback to improve service.
- Respond to requests for service and assistance
- Meet commitments.
l Integrity
- Treat people with respect.
- Keep commitments and inspire the trust of others.
- Work with integrity and ethically.
- Uphold organizational values. 举报 分享

天可电讯软件服务(昆山)有限公司于2010年6月设立在昆山高新区清华科技园内。作为美国天可公司唯一的亚太公司，昆山公司全部的业务为离岸外包业务，主要服务于世界500强企业及国际客户设在亚太地区办公场所及担负天可电讯全球分工业务。
   
  天可电讯公司是以提供客户电讯费用数据库管理，电讯订单管理，电讯发票帐务管理及稽核等程序及应用，以达到帮客户整合电讯业务合约, 资产, 费用及各项电讯资源及节约成本的目的。

母公司天可电讯是全球最大的电讯费用TEM外包服务管理公司, 提供客户全球电讯费用管理应用软件及外包服务. 成立于2000年, 总部位于美国康涅狄格州橙市，并且在纽约、新泽西、麻省、德州等全美各地拥有11个营运中心，及全球超过84个电信费用发票处理中心。已开发300余家Global Top 500客户, 及超过570余家国际型客户。客户包括IBM、波音、戴尔、大众等知名跨国公司。已于2011/7/27在美国纽约NASDAQ股票市场上市.上市短短两天内股价增长17%.

发展至今，天可电讯公司的规模是其所有竞争者总和三倍，更是六倍于排名第二名规模者。每年以超过60%的速度成长，2010年营业额超过1亿500万美元，员工成长至750余人，为全球及国际客户管理着超过135亿美元的电信费用业务，连续4年被Garten TEM Marketscope评为最赚钱企业，获得《企业家杂志》评选的在美国增长最快公司、“德勤高科技高成长500强”、“德勤高科技高成长第50名”等称号。

天可电讯公司不断地在专业范围上持续发展，保持以下技术全球领先地位:
 1) 云计算SaaS-Based 企业平台;
 2) 全球最大的企业专属IP组合;
除此之外，本公司在 Fixed TEM, F&M Solution; Real Time Device Lifecycle Management等领域上保持技术领先地位。

昆山公司为其海外设立的唯一亚太总部，进行母公司全球分工作业。随着500强的部分企业在亚太地区发展，昆山公司承接的业务量也会迅速成长。由于在昆山业务发展顺利，美国总公司现已决定将其软件技术开发部分业务转移到昆山公司。天可昆山公司的目标是成为美国天可亚太地区电信费用管理业务的基地, 进行亚太地区客户的在地服务，进行全球分工，并开展亚太地区业务为目标。

天可(昆山)公司自2010年6月成立以来，於2010年间以招募和培训员工为主，但自当年11月开始，仍实现离岸外包收入近20万美元; 现至2011年4月底止已实现营业收入20万美元并持续增加中。

昆山公司目前办公面积1000余平米，员工250余名，其中外籍2名，公司定期安排美国公司专职培训技术人员来昆山培训员工，预计两年内达到200人规模，离岸外包服务超过500万美元。

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