Field Engineer CTP制版机服务工程师
柯达（中国）有限公司 （北区）(Kodak)
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2013-09-26
- 工作地点：济南
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：售前/售后技术支持工程师
职位描述
The Feild Engineer provides on-site and remote Hardware-related technical expertise to troubleshoot and resolve specific hardware and application problems with Kodak's CTP equipment through consultation with customers during installation, integration, training and maintenance of Kodak's front-end products and services.
Responsibilities
(1) Develop and maintain detailed technical knowledge of the specifications and operation of Kodak equipment and hardware and maintain familiarity with the operation and specifications of competing products through training and self-learning.
(2)Organize, produce and report the progress of on-going testing, trials and samples using Kodak products and services plus various related systems. This work will be performed for current customers and reported to the Customer Support team.
(3) Analyze existing customers' workflow environment. Assist customers with setting up and configuring new installations to fit their workflow models. Working with the customer to identify and implement workflow solutions for their hardware and systems-related issues. Assist in evaluating new products and releases and identifying potential problem areas.
(4)Provide on-site training and mentoring to customers regarding Kodak's front-end systems.
(5)Provide front-line telephone and on-site diagnostic and technical support for the various hardware and systems components of Kodak products for customer companies in order to close calls in a more timely manner.
(6)Provide on-the-job training, education and assistance to fellow team members both within the company and for our customers and partners.
(7)Maintain a working knowledge of industry standard software and hardware systems and relevant diagnostics.
(8Submit written reports regarding customer problems and other related situations, as well as handle other administrative responsibilities such as expense reports and weekly time reports.
Requirements
Working Experience
(1At least 3 to 6 years of related industry experience in a service environment including graphic art applications
(2)Work experience in an electronic prepress and printing environment.
Soft Skills
(1)Superior communication and listening skills to resolve customer problems.
(2)Proven customer-oriented skills in Graphic Arts, hardware development or a related technical field.
(3)Advanced ability to analyze and solve problems.
(4)Demonstrated ability to diagnose, repair and solve 90-95% of all related hardware problems.
(5)Ability to adapt to a fast changing environment and work well under pressure.
(6)A good understanding of the printing industry and its processes.
(7)Excellent interpersonal skills including courtesy, tact and discretion.
(8)Strong planning, organizational and administrative skills.
Education & Knowledge
(1)Post-secondary school technical diploma or undergraduate degree in electronics or graphic arts.
(2Extensive knowledge and experience with specialized desktop publishing tools, procedures and processes including QuarkXPress, Pagemaker, Adobe Photoshop, Adobe Illustrator, Trapwise, etc.
(3)Basic knowledge of other prepress solution hardware.
(4)Basic knowledge of imposition hardware.
(5)Basic working knowledge of networking, i.e. hubs, routers, protocols (TCP/IP, Appletalk).
(6)Basic knowledge of Windows NT & Windows 2000 operating systems.
Language skills
(1)Ability to communicate verbally and in writing in English and Mandarin.
Responsibilities
(1) Develop and maintain detailed technical knowledge of the specifications and operation of Kodak equipment and hardware and maintain familiarity with the operation and specifications of competing products through training and self-learning.
(2)Organize, produce and report the progress of on-going testing, trials and samples using Kodak products and services plus various related systems. This work will be performed for current customers and reported to the Customer Support team.
(3) Analyze existing customers' workflow environment. Assist customers with setting up and configuring new installations to fit their workflow models. Working with the customer to identify and implement workflow solutions for their hardware and systems-related issues. Assist in evaluating new products and releases and identifying potential problem areas.
(4)Provide on-site training and mentoring to customers regarding Kodak's front-end systems.
(5)Provide front-line telephone and on-site diagnostic and technical support for the various hardware and systems components of Kodak products for customer companies in order to close calls in a more timely manner.
(6)Provide on-the-job training, education and assistance to fellow team members both within the company and for our customers and partners.
(7)Maintain a working knowledge of industry standard software and hardware systems and relevant diagnostics.
(8Submit written reports regarding customer problems and other related situations, as well as handle other administrative responsibilities such as expense reports and weekly time reports.
Requirements
Working Experience
(1At least 3 to 6 years of related industry experience in a service environment including graphic art applications
(2)Work experience in an electronic prepress and printing environment.
Soft Skills
(1)Superior communication and listening skills to resolve customer problems.
(2)Proven customer-oriented skills in Graphic Arts, hardware development or a related technical field.
(3)Advanced ability to analyze and solve problems.
(4)Demonstrated ability to diagnose, repair and solve 90-95% of all related hardware problems.
(5)Ability to adapt to a fast changing environment and work well under pressure.
(6)A good understanding of the printing industry and its processes.
(7)Excellent interpersonal skills including courtesy, tact and discretion.
(8)Strong planning, organizational and administrative skills.
Education & Knowledge
(1)Post-secondary school technical diploma or undergraduate degree in electronics or graphic arts.
(2Extensive knowledge and experience with specialized desktop publishing tools, procedures and processes including QuarkXPress, Pagemaker, Adobe Photoshop, Adobe Illustrator, Trapwise, etc.
(3)Basic knowledge of other prepress solution hardware.
(4)Basic knowledge of imposition hardware.
(5)Basic working knowledge of networking, i.e. hubs, routers, protocols (TCP/IP, Appletalk).
(6)Basic knowledge of Windows NT & Windows 2000 operating systems.
Language skills
(1)Ability to communicate verbally and in writing in English and Mandarin.
公司介绍
About Eastman Kodak Company
Kodak is the world’s foremost imaging innovator. With sales of $7.187 billion in 2010, the company is committed to a digitally oriented growth strategy focused on helping people better use meaningful images and information in their life and work. Consumers use Kodak’s system of digital and traditional products and services to take, print and share their pictures anytime, anywhere; Businesses effectively communicate with customers worldwide using Kodak solutions for prepress, conventional and digital printing and document imaging; and Creative Professionals rely on Kodak technology to uniquely tell their story through moving or still images.
关于伊士曼柯达公司
伊士曼柯达公司是世界影像业首屈一指的创新公司，其2010年的销售额为71.87亿美元。柯达致力于推行数码业务增长战略，帮助人们在生活及工作中更有效地利用至关重要的影像和信息。通过柯达数码及传统产品和服务系统，消费大众可以拍摄、打印和分享照片，随时随地，随心所欲。采用柯达印前、传统和数码印刷以及文档影像解决方案，企业用户可以和世界各地的客户有效沟通。借助柯达技术，创意专业人士可以通过动态或静态影像以独特的方式演绎他们的故事。
Kodak is the world’s foremost imaging innovator. With sales of $7.187 billion in 2010, the company is committed to a digitally oriented growth strategy focused on helping people better use meaningful images and information in their life and work. Consumers use Kodak’s system of digital and traditional products and services to take, print and share their pictures anytime, anywhere; Businesses effectively communicate with customers worldwide using Kodak solutions for prepress, conventional and digital printing and document imaging; and Creative Professionals rely on Kodak technology to uniquely tell their story through moving or still images.
关于伊士曼柯达公司
伊士曼柯达公司是世界影像业首屈一指的创新公司，其2010年的销售额为71.87亿美元。柯达致力于推行数码业务增长战略，帮助人们在生活及工作中更有效地利用至关重要的影像和信息。通过柯达数码及传统产品和服务系统，消费大众可以拍摄、打印和分享照片，随时随地，随心所欲。采用柯达印前、传统和数码印刷以及文档影像解决方案，企业用户可以和世界各地的客户有效沟通。借助柯达技术，创意专业人士可以通过动态或静态影像以独特的方式演绎他们的故事。