杭州招聘

职位描述:
1、及时回复旺旺咨询及留言，有问必答；
2、熟悉公司产品，能准确有效地为不同顾客做推荐参考；
3、及时提醒顾客并备注其特殊要求，并与发货部门及时沟通，避免发货出错；
4、能为顾客着想，详细问清顾客需求，为其建议是否合适；
5、对待客户充满激情、热情、耐心，在不违反公司制度的前提下让客户感受到最大程度的满意；
6、处理好相关售后的衔接与解释工作，不与顾客发生冲突，不搪塞推脱，设身处地为顾客着想，并与售后进行及时协调，特殊突发事件特殊对待处理；
7、完成分配的其他工作。
8、上班地点：滨江区同人路236号 （实体店铺，四桥下面）
面试须知
① 热爱本行业，对电子商务有一定的理解，大体了解电子商务的发展方向和前景。
② 技能素质：有一定的营销技巧，熟悉电脑基本操作，打字速度较快，一分钟50字以上。
熟悉网上交易操作过程，包括淘宝的交易规则，支付宝的流程和规则。
熟悉自家上架的每个商品。包括商品的专业知识，能找到自身竞争优势。
③敬业素质：固定的上线时间，按规定时间上下班，保持旺旺在规定时间必须有人在线。
不要让客户的询问和留言老得不到回音。
不要不懂装懂，误导客户推荐最适合她们的产品，不要一问三不知。
努力解决顾客的质疑点。做到热情的有问必答，回答必详。
④心理素质：不急功近利，乐观有修养，了解客户的的购物心态，学会倾
听客户的需求和意见。
性格温和，脾气好，有耐心，不和客户争执，有强烈的责任心和团队精神

Hangzhou Kata Home Fashions Co., Ltd, was founded in 2003 . company located in the beautiful city of Hangzhou China, about 2 hours drive from Shanghai, a region historically know for specializing in textile manufacturing .
We have established a growing customer base in the USA and Europe and developed a wide range of product offerings and designs in our first 5 years of operations.
Kata’s main focus is bedding products and includes Blanket, top-of-bed (Pillows , Duvet set ,Quilted quilting , pillows ) :
Blanket :
1. Fleece Blanket and throw--Coral Fleece, Polar fleece, Baby mink, and other long brushed/napped blanket products.
2. Cotton blanket , Acrylic blanket, Lyocell blanket, Bamboo blanket (Brushed)
3. Jacquard Cotton, Bamboo, Lyocell, Acrylic, Silk and all kind of blended blanket.
4. Cable knit-- using all types of material.
5. Non-woven blanket
  
Top-of-Bed—Bedding—7 and 9 piece comforter sets include various pillows. Include kids different design series and quited quiling . Kata has the best designers that work in conjunction with its sales force to design product specific to our customer’s needs of fashion and price. Kata is producing a wide range of Pillows according to customer objective. Kata also provide sheeting from T-200 to T-1000 using many fibers that include Egyptian, Supima, Long Staple Cotton, Bamboo/Cotton blends and 100% Lyocell.
We have developed products for many US retailers including Dillards, Steinmart, Carsons, JC Penney, Liverpools, Lablow ,Sam’s Club Homtex and others.

Our products have been popular throughout American market with expanding market-share year after year by creating and producing quality products and fresh designs.
In our company, every member of staff keeps a close eye on the changes of market, and performs respective duties in different positions as a unified team.
Our company regards “excellent quality, reputable reputation, whole-hearted service, and sincere cooperation” as its tenet.