杭州招聘

职位描述：
SERVICE CENTRE Supervisor
Job description职位描述
This is a challenging position with great exposure to external departments such as distribution network, customers and headquarter and internal departments of the company. 这是一个具有挑战性的职位，外部联系较多比如分销网络、客户、公司总部以及公司内部各部门。
MAIN PURPOSE工作目的
To coordinate Customer Service Centre functions ensuring the department service standards and brand reputation are adhered to and maintained, provide consistent and reliable service to customers. 协调客户服务，确保该部门服务标准和品牌信誉得到遵守和维护，并为客户提供一致与可靠的服务。
  KEY RESPONSIBILITIES 主要职责
Key responsibility 1 – Service Policies and After Sales management
主要职责1 – 服务政策和售后服务管理
- Maintain updated records and database of After Sales Service data and Service Policies’ documents and price lists
- 记录和保持更新售后服务数据库、服务政策文件以及价目表。
- Handle customer and distribution network service enquires, liaise company’s local and foreign service departments, analysing the situations and determining best use of resources.
- 处理客户及分销网络服务的咨询，联系公司当地和国外的服务部门，分析情况并决定资源的***使用。
- Issue offers for service and spare parts and make sure that spare parts properly reach the customers timely
- 处理服务和备件的订单并确保备件正确及时抵达客户。
- Support the technical staff and contribute to a high level of service standards, in particular in the quality and efficiency of customer repair experience.
- 支持技术人员并促成高水平的服务标准，尤其是在质量和客户维修效率方面。
- Identifying opportunities for operational improvement, make constructive suggestions in procedure and customer communication.
- 识别改进运营的机会，就有关程序和客户沟通方面提供建设性的建议。
Key responsibility 2 – Parts lists Management主要职责2 – 零件清单管理
- Access, search and maintain updated costs and prices lists of parts in the ERP system
- 访问，搜索和保持更新成本以及ERP系统上备件价格表
Desired Skills and Experience 技能和经验要求
Skills Required技能要求:
- Attention to details and familiarity with ERP, codes and list of machines’ parts
- 注重细节，熟悉ERP系统，编码和机器的零件清单。
- Excellent interpersonal skills, customer service oriented.
- 优秀的人际沟通技巧，以客户服务为导向。
- Have the ability to handle multitasks and make complete use of the available resources
- 具有处理多项任务，并充分利用现有资源的能力。
- Good communication and professional business writing skills in English and Mandarin.
- 具有良好的沟通能力和中英文商务写作技巧。
- Can work proactively and independently solve problems
- 工作积极，能独立解决问题。
- Based in Hangzhou
- 居住在杭州。
Education and Qualifications 教育及任职资格
- 具有良好的中英文沟通技巧，书写良好，日常用语口头表达良好。
- 1-2年客服工作经验，有外贸经验、机械或电子公司任职经验优先。 举报 分享

SEI公司1976年成立于意大利工业核心城市－贝加莫。SEI来自于“Studio of Electronics and Information”（电子学&信息技术、硬件、软件&固件设计工作室）开头字母。SEI设备在市场上的广泛应用，累积了广阔的知识、丰富的经验，在不断的创新、不懈的追求中SEI以其高品质、高性能及先进的激光技术闻名于全世界。现在的SEI拥有从15W到1500W功率的低媒介CO2和YAG激光系统科技领导地位，可以满足国际工业生产各个领域的需求。30多年后的今天，SEI来到中国杭州作为它另一个的生产基地，生产低功率的激光切割机。
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