杭州招聘

职位描述：
The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. And this role will be involved into IT infrastructure operations

Responsibilities

? Field incoming help requests from end users via oral and e-mail in a professional manner.
? Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
? Build rapport with and elicit problem details from help desk customers.
? Prioritize and schedule problems. Escalate problems (when required) to the appropriately qualified support staff.
? Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
? Apply diagnostic utilities to aid in troubleshooting.
? Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
? Identify and learn appropriate software and hardware used and supported by the organization.
? Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
? Install, maintain, and troubleshoot anti-virus, anti-adware, and anti-spyware software.
? Test fixes to ensure problem has been adequately resolved.
? Perform post-resolution follow-ups to help requests.
? Evaluate documented resolutions and analyze trends for ways to prevent future problems.
? Develop help sheets and frequently asked questions lists for end users.
? Perform infrastructure tasks, including data backup, server room health check, monthly servers patching and VM provisioning.

Position Requirements

? College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
? Knowledge of basic computer hardware, including laptops, desktops and printers.
? Experience with server and desktop operating systems, including Windows Server 2008 and newer, and Windows 7 and newer.
? Knowledge of general network protocols, e.g. DNS, DHCP, switching, routing and wireless.
? Knowledge of virtualization technologies, e.g. VMWare VSphere, Oracle VirtualBox.
? Extensive application support experience with, Microsoft Office Tools and Active Directory.
? Working knowledge of a range of diagnostic utilities, including DOS command-line utilities, and Remote Desktop.
? Good understanding of the organization’s goals and objectives.
? Excellent written and oral communication skills.
? Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
? Strong documentation skills.
? Ability to conduct research into a wide range of computing issues as required.
? Ability to absorb and retain information quickly.
? Ability to present ideas in user-friendly language.
? Highly self-motivated and directed.
? Keen attention to detail.
? Proven analytical and problem-solving abilities.
? Ability to effectively prioritize and execute tasks in a high-pressure environment.
? Excellent customer service orientation.
? Experience working in a team-oriented, collaborative environment.

Work Conditions

? Sitting for extended periods of time.
? Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
? Lifting and transporting of moderately heavy objects, such as computers and peripherals.
? Occasional brief travel may be required. 举报 分享

Perficient（Nasdaq: PRFT）is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. Headquartered in St. Louis, USA, with about 3000 employees around the world, 23 branches in North America and GDC in the USA, China, and India. Our partners include IBM, Microsoft, Life Ray, Site Core, Amazon, Salesforce, Adobe, Oracle, etc.

Perficient（Nasdaq: PRFT）是一家领先的信息技术咨询公司，为北美各地的客户提供服务。公司总部位于美国St. Louis ,在全球各地约有3000名员工,在北美设有23个分支机构，在美国、中国和印度设有全球软件研发中心。金牌合作伙伴包括IBM, Microsoft, Life Ray, Site Core, Amazon, Salesforce, Adobe, Oracle等。

博克软件(杭州)有限公司（Perficient China Ltd.）是美国Perficient 在中国设立的全资子公司，于2004年在杭州成立，目前已拥有技术、管理、咨询、培训等各类专业员工。
博克软件是国内率先采用敏捷开发方式通过CMMI 5级认证的IT企业，是国内敏捷(Scrum)开发的先行者和实践者。博克软件通过出色的数字化转型(Digital Transformation)、商业优化（Business Optimization)和行业解决方案（Industry Solutions)协助客户设计愿景、增强执行力、提升价值。


部分奖项
- 2017年Disruptor合作伙伴奖
- 2017年福布斯管理咨询公司
- 2017年Microsoft年度绩效合作伙伴
- 2017年金创意 Gold Creativity 国际奖
- 2017年IAC奖
- 2017年IBM Beacon奖杰出的watson解决方案
- 2017年FlexJobs远程工作公司100强

合作伙伴
IBM——IBM首席合作伙伴，与其诚信合作超过八年，掌握IBM软件的重要技术，webSphere集成软件平台的***合作伙伴。
TIBCO—TIBCO在美国中部***的独立商务顾问，perficient拥有包括企业应用整合及业务活动监测等全面的业务整合技术。
Microsoft——与微软诚信合作超过八年，作为微软金牌合作伙伴，开发微软成套产品及应用软件。
EMC/Documentum——EMC首选的技术团队，向客户提供全生命周期执行服务，使业务流程自动化。
Oracle/Siebel——Oracle认证合作伙伴，与其诚信合作超过10年，拥有200余次成功开发案例，是地域销售与营销架构的重要合作伙伴。
webMethods——面向世界知名公司和政府部门的综合软件制造商。Perficient与其合作开发创新的企业商务综合平台。

荣誉
2014年中小企业雇主
2014年城市雇主
2014杭州10强雇主企业

职业发展-- Why Perficient？
生活和工作平衡
尊重个性的环境
完善的薪资福利
开放和谐的外企氛围
英文环境
一流的培训计划（技术/英语）
先进的技术（敏捷开发Agile/CMMI5）


公司微信公众号 Perficient

联系电话：(0571) 56686690
公司地址：杭州市滨江区阡陌路459号聚光中心C1座4楼 (邮编：310052)