System Analyst-Call Center
中海壳牌石油化工有限公司
- 公司规模：1000-5000人
- 公司性质：合资(欧美)
- 公司行业：石油/化工/矿产/地质
职位信息
- 发布日期：2012-11-27
- 工作地点：惠州
- 招聘人数：2
- 工作经验：应届毕业生
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：系统分析员 咨询热线/呼叫中心服务人员
职位描述
Principal Accountabilities
IT Call Centre provides services in IT support to all end-users internal to CSPC covering both 1st level and 2nd level support. System Analyst-Call Centre is responsible for the provision of support inclusive of trouble-shoot client users' hardware and software.
I. 1st level IT support includes:
1. Record IT service requests into IT Call Centre System.
2. Answer, trouble-shoot simple enquiries from CSPC internal staff.
3. Provide guidelines for effective use of IT services to CSPC internal staff.
4. Track problem tickets.
5. Assign problem tickets to 2nd level IT Support staff.
6. Escalate special (specific) problems to IT Support relevant staff.
7. Manage and maintain daily operational documents, weekly and monthly reports from IT Call Centre System.
II. 2nd level IT support includes:
1. Install and configure new PCs, software installation, and computer deployment.
2. PC Image disk update and preparation.
3. Asset Management, PC, Printer, Software Inventory Management.
4. Contact vendors to repair malfunction equipment.
5. Attend to IT operational equipment procurement, Vendor Management.
The other CST related jobs assigned by her/his direct supervisor.
Personal Attributes
The candidates should have the following attributes:
1. Strong customer focus, good service mindset.
2. Dedication to meet the customer's requirements and expectations, taking ownership of problems and responding in a pro-active manner where appropriate.
3. Ability to work under pressure with good problem solving skills.
4. Excellent team player and self-motivating.
5. Good analytical skill and able to organise and plan activities independently.
6. Must be a fast learner with an eagerness to learn pro-actively.
7. Effective communicator with good interpersonal skills.
8. Be a professional, maintaining high standards and discipline in their work
9. Ability to handle concurrent tasks with appropriate priority.
10. Willingness to work in a multi-cultural team with members of various backgrounds and experiences.
Qualifications
1. Educational background:
· Bachelor degree in Computer Science, IT or pure Science.
2. Work experience:
· 1-year experience preferred in computer technical support or fresh graduates would also be considered.
3. Language proficiency:
Ability to communicate in English, verbally as well as in writing.
公司介绍
CNOOC and Shell Petrochemicals Company (CSPC) Limited has been established as a Chinese Foreign Equity Joint Venture Company on 28 December 2000. It has built and now operates a USD4.1 billion world-scale petrochemicals complex in Daya Bay, Huizhou, Guangdong. It is one of the largest capital investments for a Sino-foreign joint venture project to date in the People’s Republic of China. In 2016 agreement was reached between the partners to expand CSPC more than doubling the production capacity with the addition of a 1.2 Million Ton/Year Ethylene per year creating an additional 4.0 Million Tons/Year of petrochemical products (C2).
The partners are Shell Nanhai B.V., a member of the Royal Dutch Shell, with a 50 per cent stake, and CNOOC Petrochemicals Investment Company Limited (CPIL), also with 50 per cent. CPIL is owned by China National Offshore Oil Corporation (CNOOC) (90%) and Guangdong Guangye Investment Group Company Limited (10%).
The CSPC petrochemicals complex incorporates the world’s most advanced technologies and utilizes modern management systems and international standards in the design, construction and operation of the complex. Its adoption of 13 patents through international bidding ensures it operates on the cutting edge of technology. The majority of its process units are world-scale. Additionally CSPC applies the principles of sustainable development throughout the design, construction and operation of the complex, demonstrating its strong commitment to the community and the environment.
The partners are Shell Nanhai B.V., a member of the Royal Dutch Shell, with a 50 per cent stake, and CNOOC Petrochemicals Investment Company Limited (CPIL), also with 50 per cent. CPIL is owned by China National Offshore Oil Corporation (CNOOC) (90%) and Guangdong Guangye Investment Group Company Limited (10%).
The CSPC petrochemicals complex incorporates the world’s most advanced technologies and utilizes modern management systems and international standards in the design, construction and operation of the complex. Its adoption of 13 patents through international bidding ensures it operates on the cutting edge of technology. The majority of its process units are world-scale. Additionally CSPC applies the principles of sustainable development throughout the design, construction and operation of the complex, demonstrating its strong commitment to the community and the environment.
联系方式
- 公司地址：上班地址：广东省惠州市大亚湾石化区