香港招聘

Suitsupply is a market defining brand showing strong international growth. We are pioneers at everything we do, and we work hard to keep it that way. Our pioneering spirit generates a contagious energy, which enables us to keep putting new ideas into practice. Our strength lies in our formula: straight, to the point and still personal. Fast and effective. Combining craftsmanship with flair. There are few things that distract us. This approach enables us to create an environment in which our customers feel that we only have eyes for them.

As an online sales advisor/personal stylist, you will actively engage customers to provide comprehensive service and support in their shopping experience, so a highly-organized, amiable and detailed personality is a must. You will advise your customers with your outstanding personal style to select the perfect clothes by phone, email, and social media like Wechat. You are the ‘face' of the business – owning customer experience and promoting a culture that ensures the customer is at the center of everything we do.

Responsibilities

- In charge of web store sales orders, deliveries and returns

- Assisting customers in all online platforms i.e. phone, email and social media

- Proactively providing the customers with size, fit and style advice

- Handling customer complaints

- Creating and maintaining customer information, order and contact

- Ensuring optimal customer experience and satisfaction.

- Providing a generally heightened level of customer service

- Working closely with internal cross-functional departments such as Finance and Logistic to ensure responsiveness to customer requests

- Ensure all relevant sales processes are compliant with company policy

Requirements

- Excellent communication skills

- Customer service experience required

- Social media proficiency

- Retail experience preferable

- Logistics experience preferable

- Outstanding personal style and fashion knowledge preferable

- Ability of multi-tasking and team player

- Sales & customer service-oriented mindset

- Willingness to work in flexible shifts

岗位职责:

1、认可公司核心价值及企业文化，遵守规章制度，积极主动，有良好的客户服务意识， 团队合作

2、接听客户的电话，有效处理客户来电需求，能独立处理客户来电基本需求及对复杂的，有争议的，需要部门间协调处理的问题的即时协调和沟通

3、处理客户的邮件，解决客户日常疑问，及时处理投诉，联系客户

4、学习相关专业技能及知识，熟悉公司内部相关流程及各部门业务，包括***西服面料、剪裁等

任职要求：

1、有相关工作经验优先

2、Microsoft Office操作熟练 

3、良好的沟通能力

欧洲时尚男装品牌Suitsupply，于2000年由荷兰企业家fokke de jong先生创立；作为荷兰备受尊敬的的企业家Fokke 先生于16年间，将品牌发展为遍布全球的领先男装品牌。店铺遍布荷兰、美国、加拿大、英国、意大利、德国、比利时、中国等地；并以其独具特色的零售概念著称。公司总部于阿姆斯特丹；在纽约和上海设立办公室。作为荷兰国家代表品牌，是每年荷兰奥运团参加奥运会的制服提供商。

Suitsupply控制从采购到生产和零售的整个系统，为市场提供优质而极具性价比的产品。主要产品包括男装正装、休闲正装、配件和皮具等一系列***产品。产品采用意大利biella面料产区的专业优质面料，如vitale barberis, canonico, carlo barbera, angelico，cerrutti等等；并以传统的工艺生产。销售的同时更提供专业意见和修改服务，领导男装全新销售和服务理念。《华尔街日报》的西装测评将suitsupply和armani并列***, 被美国《GQ》杂志评为纽约最时髦的店铺之一，被《纽约客》杂志评为购买西装的***店铺。