合肥招聘

Job Responsibilities岗位职责：

1. Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.

及时准确的为国内外宾客转接电话。

2. Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.

准确及时的为客人传递信息，确保顾客隐私。

3. Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动，及时有效的处理顾客的不满，适当的时候告知客服中心经理或宾客关系经理。回访客人，确保客人对解决方法满意。

4. Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.

维护客户资料和详细信息，确保预定有效。

Job Requirements岗位要求：

1. Good spoken English & Putonghua and ability to communicate with guests.

拥有良好的中英文口语及与客人沟通的能力。

2. Have passions and a sense of responsibility, good attitude and service consciousness.

对工作有热情，有良好的工作态度及服务意识。

3. Has knowledge and understanding of basic computer application and their use, that can effectively demonstrated.

能熟练的掌握和运用电脑办公软件。

4. Min 1 year experience in a 5 star international hotel would be a plus.
1年以上同岗位工作经验，涉外5星级酒店从业经历者优先。

get away - from the city in the city

hilton hefei is centrally located in the new railway business development area of hefei, the capital city of anhui province, on the inner ring of hefei and a mere 3 minutes from down town...
hilton hefei stands out as anhui’s hottest new hotel bringing a vibrant feel to the city and a whole new world of international sophistication.
hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. its award winning hilton university has created numerous managers worldwide.
if you have the passion and desire to develop, join the hilton family!

远离烦嚣，城中的世外桃源

合肥元一希尔顿酒店坐落于安徽省省会合肥市的新站综合开发区中心，地处合肥市内环地带，距市中心商业繁华地段仅3分钟车程。
作为休闲与商务活动的热门之地，合肥元一希尔顿酒店以国际级的专业服务和***的设施设备给宾客带来全新奢华体验。
作为客人的首选入住酒店，希尔顿也一直是员工工作和发展的首选。享誉中外的希尔顿大学培养了很多全球化的职业经理人。如果你有激情和不断进取的愿望，请不要犹豫，我们诚挚欢迎你加入希尔顿大家庭！

hilton worldwide new career site

hilton worldwide offers a world of opportunities when it comes to employment and career development.

please visit our careers site at www.hiltonworldwide.com/careers

on the right side of the page you will see find a job, then choose your region and country of interest and enter your search criteria to review our current opportunities. we welcome you to review the opportunities, create an account, and apply online if a position is of interest. you may also submit a referral or share a job opening though a variety of channels, or set up an agent to notify you when new opportunities matching your criteria are opened.

thank you for your interest!

希尔顿全球新版求职网址

希尔顿全球为您提供全球领域的就业发展机会：

您可以登录www.hiltonworldwide.com/careers 进入我们的招聘网站。

在网页右侧find a job中 ，选择您感兴趣的国家和地区，输入搜索条件浏览我们目前所有的招聘岗位。欢迎您去查看工作机会，注册账户，若对职位有兴趣，可以在线申请。您也可以推荐职位给他人或者通过其他渠道来共享一个招聘职位，您还可以建立一个当有符合您条件的新职位开放时可通知您的机制。

感谢您的关注！