DO secretary 运营总监秘书
安徽元一大酒店有限公司合肥元一希尔顿酒店
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游 餐饮业
职位信息
- 发布日期：2014-05-21
- 工作地点：合肥
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语熟练
普通话精通 - 职位月薪：面议
- 职位类别：经理助理/秘书
职位描述
To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new stills or knowledge in order to improve your personal performance.
具有积极合作的精神，以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
To be flexible, responding quickly and positively to changing requirements including the performance.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the service and facilities of Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作，保证自己及其他人的安全。
Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
Actively seeking verbal feedback from customers and team members and managers at each service period.
在服务期间积极收集客人及服务人员的反馈意见。
In consultation with the Manager, agreeing and implementing actions to make improvements to customer service
制定和实施服务改进方案通过与经理的协商。
Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
Making sure all customer requests and queries are responded to promptly and effectively.
在服务时间内以积极的态度，高效、准确的定位及时满足客人要求及需要。
Be Pro-Active towards guests, assisting them with any reasonable requests.
积极主动的为客人服务，满足客人任何合理要求并能够预见客人的需求。
Identifying, communicating and actioning potential sales leads
共同鉴定并及时沟通潜在的销售线索。
Creating an environment where “everyone sells”
创造一个“我来销售”的氛围。
To ensure all standards for Service Delivery are effective & efficient.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
Having detailed knowledge of all Operations outlet operating hours, facilities, services & promotions.
熟悉各个营运部门运作时间，设施，服务标准及推广活动。
Instigate & follow through with administrative projects, tasks & procedures for the DO & assisting when necessary to the Operations Team.
辅助营运总监完成行政项目，任务及程序。 必要时辅助其他营运部门工作。
Assisting to implement and follow though with improvements those are identified.
针对于工作中的不足采取必要的行动。
Take an active role in training of Operation team members in consultation with departments.积极协助并组织团队成员的培训。
Ensure that any guest correspondence is relied within 48 hours of receiving to DO Sectary or DO office.
确保营运总监收到的客人信件在48小时内得以回复。
To plan, priorities & organize.
计划，确定优先次序，组织及控制每日餐厅的运营。
Be responsible for efficient Facsimile, photocopying, typewriting, translating, filing & other office duties for the DO office.
辅助营运总监传真文件,复印文件,打印机翻译等其他办公室日常任务。
Ensure a systematic filing system is in place for hard and soft copy files for easy and efficient retrieval.
分配、指派、组织授权日常的经营工作确保任务按时完成。
Be responsible for keying in the Departmental Duty Roster in HR System.
负责录入本部门排班。
Be responsible to submit the Overtime Summary to HR by the end of each month.
Position Summary职位概述
This position is concerned with the coordination of administrative tasks & projects within the Operation team, offering admin support to the Operations team while completing projects for the DO & team while in line with prescribed Hilton International policies and procedures.
此职位是关注与营运部的各项行政协调任务，应遵守本酒店及希尔顿国际酒店既定的政策原则和运作程序。
RESPONSIBILITIES 岗位职责:
To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new stills or knowledge in order to improve your personal performance.
具有积极合作的精神，以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
To be flexible, responding quickly and positively to changing requirements including the performance.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the service and facilities of Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
Actively seeking verbal feedback from customers and team members and managers at each service period.
在服务期间积极收集客人及服务人员的反馈意见。
In consultation with the Manager, agreeing and implementing actions to make improvements to customer service
制定和实施服务改进方案通过与经理的协商。
Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
Making sure all customer requests and queries are responded to promptly and effectively.
在服务时间内以积极的态度，高效、准确的定位及时满足客人要求及需要。
Be Pro-Active towards guests, assisting them with any reasonable requests.
积极主动的为客人服务，满足客人任何合理要求并能够预见客人的需求。
Identifying, communicating and actioning potential sales leads
共同鉴定并及时沟通潜在的销售线索。
Creating an environment where “everyone sells”
创造一个“我来销售”的氛围。
To ensure all standards for Service Delivery are effective & efficient.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
Having detailed knowledge of all Operations outlet operating hours, facilities, services & promotions.
熟悉各个营运部门运作时间，设施，服务标准及推广活动。
Instigate & follow through with administrative projects, tasks & procedures for the DO & assisting when necessary to the Operations Team.
辅助营运总监完成行政项目，任务及程序。 必要时辅助其他营运部门工作。
Assisting to implement and follow though with improvements those are identified.
针对于工作中的不足采取必要的行动。
Take an active role in training of Operation team members in consultation with departments.积极协助并组织团队成员的培训。
Ensure that any guest correspondence is relied within 48 hours of receiving to DO Sectary or DO office.
确保营运总监收到的客人信件在48小时内得以回复。
To plan, priorities & organize.
计划，确定优先次序，组织及控制每日餐厅的运营。
Be responsible for efficient Facsimile, photocopying, typewriting, translating, filing & other office duties for the DO office.
辅助营运总监传真文件,复印文件,打印机翻译等其他办公室日常任务。
Ensure a systematic filing system is in place for hard and soft copy files for easy and efficient retrieval.
分配、指派、组织授权日常的经营工作确保任务按时完成。
Be responsible for keying in the Departmental Duty Roster in HR System.
负责录入本部门排班。
Be responsible to submit the Overtime Summary to HR by the end of each month.
每月底前向人力资源部递交本部门加班统计。
Understanding what’s going on in other departments and implications for your own area.
了解饭店其他部门的经营活动及其与自己部门的影响。
Planning ahead and ensuring adequate resources are available
预先准备并确保各种经营设施设备的充足。
Provide guidance and assistance where necessary for the operations team to manage their own administrative duties, taking action where necessary to ensure smooth operational running and assisting in service duties during service period, if necessary.
有效辅助部门行政运作，必要时采取必要的行动以确保服务运营正常。
To establish good communication with all hotel department and managers.
与其他部门建立良好的沟通渠道。
Assist with translating any requested documentation or meetings for the DO, and /or GM when necessary.
负责为营运总监进行各项翻译工作，必要时辅助总经理的工作需求。
Assist with analysing financial information that is provided via the Finance team.
分析财务信息。
Communicated all information passed via your desk to the DO whether you believe it important or not.
所有传送到办公室的信息要与营运总监及时沟通，无论是你认为重要与否。
Remember that your position is privileged hear information that may be deemed confidential and should not be shared openly with other team members.
不可将酒店的保密信息与他人分享。
Communicating relevant financial information to the team
与团队成员分享近期财务状况。
To ensure the health, safety and well being of customers and all team members.
确保客人及员工的健康及安全。
Understanding relevant OH & S legislation & the implications on the operation of the department.
了解 OH&S 的各项规定，并熟悉其与日常经营中的关系。
Communicating to the team their responsibilities within OH & S.
通过与员工交流使其了解 OH&S规定的责任及义务。
Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
在整个工作过程中，始终保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new stills or knowledge in order to improve your personal performance.
具有积极合作的精神，以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
To be flexible, responding quickly and positively to changing requirements including the performance.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the service and facilities of Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作，保证自己及其他人的安全。
Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
Actively seeking verbal feedback from customers and team members and managers at each service period.
在服务期间积极收集客人及服务人员的反馈意见。
In consultation with the Manager, agreeing and implementing actions to make improvements to customer service
制定和实施服务改进方案通过与经理的协商。
Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
Making sure all customer requests and queries are responded to promptly and effectively.
在服务时间内以积极的态度，高效、准确的定位及时满足客人要求及需要。
Be Pro-Active towards guests, assisting them with any reasonable requests.
积极主动的为客人服务，满足客人任何合理要求并能够预见客人的需求。
Identifying, communicating and actioning potential sales leads
共同鉴定并及时沟通潜在的销售线索。
Creating an environment where “everyone sells”
创造一个“我来销售”的氛围。
To ensure all standards for Service Delivery are effective & efficient.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
Having detailed knowledge of all Operations outlet operating hours, facilities, services & promotions.
熟悉各个营运部门运作时间，设施，服务标准及推广活动。
Instigate & follow through with administrative projects, tasks & procedures for the DO & assisting when necessary to the Operations Team.
辅助营运总监完成行政项目，任务及程序。 必要时辅助其他营运部门工作。
Assisting to implement and follow though with improvements those are identified.
针对于工作中的不足采取必要的行动。
Take an active role in training of Operation team members in consultation with departments.积极协助并组织团队成员的培训。
Ensure that any guest correspondence is relied within 48 hours of receiving to DO Sectary or DO office.
确保营运总监收到的客人信件在48小时内得以回复。
To plan, priorities & organize.
计划，确定优先次序，组织及控制每日餐厅的运营。
Be responsible for efficient Facsimile, photocopying, typewriting, translating, filing & other office duties for the DO office.
辅助营运总监传真文件,复印文件,打印机翻译等其他办公室日常任务。
Ensure a systematic filing system is in place for hard and soft copy files for easy and efficient retrieval.
分配、指派、组织授权日常的经营工作确保任务按时完成。
Be responsible for keying in the Departmental Duty Roster in HR System.
负责录入本部门排班。
Be responsible to submit the Overtime Summary to HR by the end of each month.
Position Summary职位概述
This position is concerned with the coordination of administrative tasks & projects within the Operation team, offering admin support to the Operations team while completing projects for the DO & team while in line with prescribed Hilton International policies and procedures.
此职位是关注与营运部的各项行政协调任务，应遵守本酒店及希尔顿国际酒店既定的政策原则和运作程序。
RESPONSIBILITIES 岗位职责:
To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new stills or knowledge in order to improve your personal performance.
具有积极合作的精神，以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
To be flexible, responding quickly and positively to changing requirements including the performance.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the service and facilities of Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
Actively seeking verbal feedback from customers and team members and managers at each service period.
在服务期间积极收集客人及服务人员的反馈意见。
In consultation with the Manager, agreeing and implementing actions to make improvements to customer service
制定和实施服务改进方案通过与经理的协商。
Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
Making sure all customer requests and queries are responded to promptly and effectively.
在服务时间内以积极的态度，高效、准确的定位及时满足客人要求及需要。
Be Pro-Active towards guests, assisting them with any reasonable requests.
积极主动的为客人服务，满足客人任何合理要求并能够预见客人的需求。
Identifying, communicating and actioning potential sales leads
共同鉴定并及时沟通潜在的销售线索。
Creating an environment where “everyone sells”
创造一个“我来销售”的氛围。
To ensure all standards for Service Delivery are effective & efficient.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
Having detailed knowledge of all Operations outlet operating hours, facilities, services & promotions.
熟悉各个营运部门运作时间，设施，服务标准及推广活动。
Instigate & follow through with administrative projects, tasks & procedures for the DO & assisting when necessary to the Operations Team.
辅助营运总监完成行政项目，任务及程序。 必要时辅助其他营运部门工作。
Assisting to implement and follow though with improvements those are identified.
针对于工作中的不足采取必要的行动。
Take an active role in training of Operation team members in consultation with departments.积极协助并组织团队成员的培训。
Ensure that any guest correspondence is relied within 48 hours of receiving to DO Sectary or DO office.
确保营运总监收到的客人信件在48小时内得以回复。
To plan, priorities & organize.
计划，确定优先次序，组织及控制每日餐厅的运营。
Be responsible for efficient Facsimile, photocopying, typewriting, translating, filing & other office duties for the DO office.
辅助营运总监传真文件,复印文件,打印机翻译等其他办公室日常任务。
Ensure a systematic filing system is in place for hard and soft copy files for easy and efficient retrieval.
分配、指派、组织授权日常的经营工作确保任务按时完成。
Be responsible for keying in the Departmental Duty Roster in HR System.
负责录入本部门排班。
Be responsible to submit the Overtime Summary to HR by the end of each month.
每月底前向人力资源部递交本部门加班统计。
Understanding what’s going on in other departments and implications for your own area.
了解饭店其他部门的经营活动及其与自己部门的影响。
Planning ahead and ensuring adequate resources are available
预先准备并确保各种经营设施设备的充足。
Provide guidance and assistance where necessary for the operations team to manage their own administrative duties, taking action where necessary to ensure smooth operational running and assisting in service duties during service period, if necessary.
有效辅助部门行政运作，必要时采取必要的行动以确保服务运营正常。
To establish good communication with all hotel department and managers.
与其他部门建立良好的沟通渠道。
Assist with translating any requested documentation or meetings for the DO, and /or GM when necessary.
负责为营运总监进行各项翻译工作，必要时辅助总经理的工作需求。
Assist with analysing financial information that is provided via the Finance team.
分析财务信息。
Communicated all information passed via your desk to the DO whether you believe it important or not.
所有传送到办公室的信息要与营运总监及时沟通，无论是你认为重要与否。
Remember that your position is privileged hear information that may be deemed confidential and should not be shared openly with other team members.
不可将酒店的保密信息与他人分享。
Communicating relevant financial information to the team
与团队成员分享近期财务状况。
To ensure the health, safety and well being of customers and all team members.
确保客人及员工的健康及安全。
Understanding relevant OH & S legislation & the implications on the operation of the department.
了解 OH&S 的各项规定，并熟悉其与日常经营中的关系。
Communicating to the team their responsibilities within OH & S.
通过与员工交流使其了解 OH&S规定的责任及义务。
Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
公司介绍
get away - from the city in the city
hilton hefei is centrally located in the new railway business development area of hefei, the capital city of anhui province, on the inner ring of hefei and a mere 3 minutes from down town...
hilton hefei stands out as anhui’s hottest new hotel bringing a vibrant feel to the city and a whole new world of international sophistication.
hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. its award winning hilton university has created numerous managers worldwide.
if you have the passion and desire to develop, join the hilton family!
远离烦嚣，城中的世外桃源
合肥元一希尔顿酒店坐落于安徽省省会合肥市的新站综合开发区中心，地处合肥市内环地带，距市中心商业繁华地段仅3分钟车程。
作为休闲与商务活动的热门之地，合肥元一希尔顿酒店以国际级的专业服务和***的设施设备给宾客带来全新奢华体验。
作为客人的首选入住酒店，希尔顿也一直是员工工作和发展的首选。享誉中外的希尔顿大学培养了很多全球化的职业经理人。如果你有激情和不断进取的愿望，请不要犹豫，我们诚挚欢迎你加入希尔顿大家庭！
hilton worldwide new career site
hilton worldwide offers a world of opportunities when it comes to employment and career development.
please visit our careers site at www.hiltonworldwide.com/careers
on the right side of the page you will see find a job, then choose your region and country of interest and enter your search criteria to review our current opportunities. we welcome you to review the opportunities, create an account, and apply online if a position is of interest. you may also submit a referral or share a job opening though a variety of channels, or set up an agent to notify you when new opportunities matching your criteria are opened.
thank you for your interest!
希尔顿全球新版求职网址
希尔顿全球为您提供全球领域的就业发展机会：
您可以登录www.hiltonworldwide.com/careers 进入我们的招聘网站。
在网页右侧find a job中 ，选择您感兴趣的国家和地区，输入搜索条件浏览我们目前所有的招聘岗位。欢迎您去查看工作机会，注册账户，若对职位有兴趣，可以在线申请。您也可以推荐职位给他人或者通过其他渠道来共享一个招聘职位，您还可以建立一个当有符合您条件的新职位开放时可通知您的机制。
感谢您的关注！
联系方式
- 公司地址：上班地址：合肥市胜利路198号