IS Business Partner, Service Solution
豪洛捷医疗科技(北京)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:医疗设备/器械
职位信息
- 发布日期:2020-09-19
- 工作地点:上海
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 语言要求:英语
- 职位月薪:4-5万/月
- 职位类别:IT经理/IT主管
职位描述
Duties & Responsibilities:
? Provide business process guidance, solution architecture.
? Perform ongoing operational support and configuration for SalesForce
? Build partnerships with key stakeholders in the business and across Information Services
? Work with Service area leaders to establish priorities and develop business cases to support investments
? Be a subject matter expert (SME) in the SalesForce Service Cloud and Field Service Lightning (FSL) for the Service business areas
? Maintain a constant focus on enabling simple, holistic, and intuitive user experience
? Document “As Is” and “To Be” business flows with a focus on the value proposition the IS solutions enable in each step of the process
? Collect and analyze business requirements, procedures, and issues and use them to design and implement innovative solutions in-line with global requirements
? Develop and maintain Solutions Portfolio for Service
? Challenge legacy processes and policies that complicate the internal and external Customer Experience and provide actionable recommendations
? Collaborate with cross functional teams on impacts of business decisions across the Salesforce platform and provide input on processes and policies that affect the Service space
? Drive the periodic release cycles and work with business stakeholders to prioritize bugs and enhancements
? Evaluate the major functional releases of enabling technologies for suitability to the Hologic business processes
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:
? Strong consultative and interpersonal skill to build partnership & manage engagements with business and Information Services
? Fluent in English both oral and written
? Experience working in medical device industry preferable
? Solid understanding of core Service processes
? Solid understanding of key business areas including Install Base, Service Contracts, Field Service, Customer Support and Service Inventory Management.
? Strong organizational skills and process-oriented mindset.
? Experience working with business owners and stakeholders to develop and document business needs and turn into working solutions.
? Skilled at translating technical jargon into terms that business users can understand.
? Ability to work independently and as part of a team.
? Ability to manage time and workload on multiple projects/initiatives.
? Knowledge of service industry best practices and trends
? Strong business process analytical skills, solutions architecture, team building and communications skills
? Knowledge of Agile Methodology and comfort working in an Agile environment.
? Skilled at influencing others to achieve results
? Proactive, responsive, and results-driven.
? Ability to respectfully challenge the status quo
Education:
? Bachelor’s degree in Management Information Systems or Business Management
Experience:
? Professional Services/Consulting background preferred
? 4+ years of related professional experience
? 1-3 years of experience managing and supporting Service Applications
? Experience with Oracle e-Business Suite preferred, but not required
? Experience implementing SFDC Service Cloud & Field Service Lightning strongly preferred
? Experience enabling mobile solutions for Service teams preferred, but not required
? Experience with RPA (Robotic Process Automation) preferred
Additional Details:
? Position is based in Beijing or Shanghai
? Periodic travel may be required
职能类别:IT经理/IT主管
公司介绍
There’s never been a more exciting time to join us.
豪洛捷是一家领先同侪,集研发、制造和供应优质分子诊断产品和服务、医疗影像系统、外科手术产品于一体的公司,以服务全球***医疗健康需求为己任。豪洛捷公司致力于通过早期诊断、微创的治疗方式帮助全球***得以享受更健康、更长寿的生活。目前hologic亟需优秀人才的加入。
Bright people, working together to pioneer advances in human health care, have created Hologic's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful.
有远见的人一起致力于健康诊断成就了今天的Hologic。我们坚信,人才是公司宝贵的财富,只有通过招聘、培训、发展、保留***的人才,我们才能持续成功。
Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.
我们的工作氛围是促进创新和以客户为中心。我们为员工提供***的工具和技术,合作和充满激情的工作环境,以提升世界各地的医疗保健水平。
We are headquartered in Massachusetts and have centers of operation across North America, Europe, Central America, Australia and Asia. We have the strength and resources of a billion dollar company and the vision of leaders committed to a broad spectrum of health issues.
公司总部位于马萨诸塞州,在北美、欧洲、拉丁美洲、澳大利亚、亚洲设置了运营中心。我们将集中公司资源致力于提升全球的健康水平。
We are rapidly growing and yet we have never been more focused – on our people, on our growth, on our future. There has never been a more exciting time in our company’s history. Visit our website to learn more about the many career opportunities we have available today.
我们正在迅速成长,我们将更加关于于人民、成长与未来。这是一个激动人心的历史时刻,可以访问我们的网站以了解更多的职业生涯的机会。
Hologic has commercial organization, R&D, MFG facilities in China. China Headquarter is in Beijing. We aim to build China Organization an exciting place to work and grow professionally.
豪洛捷在中国设置了完整的商业机构,包括研发、生产等。总部位于北京,我们致力于打造积极的、专业的商业运营机构。
联系方式
- 公司地址:杭州无办公室