Manager, Digital Publishing
汇丰环球客户服务(广东)有限公司
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:金融/投资/证券
职位信息
- 发布日期:2015-04-24
- 工作地点:广州-天河区
- 招聘人数:1
- 工作经验:8-9年
- 学历要求:大专
- 语言要求:英语良好
粤语良好 - 职位月薪:面议
- 职位类别:网站营运经理/主管 网站营运专员
职位描述
Description
The manager, Digital Publishing (DP) will manage the day-to-day operations of DP, working closely with the director, DP, as the senior manager functionally responsible for the team to ensure the quality delivery of work to clients in a timely fashion.
DP provides a range of services which support Group marketing teams and website owners to effectively deliver their messages online. These services include:
-Web content management on all Group content management systems including BDE, SiaB, GCMS etc
-Web metrics reporting and analysis using Group-standard WebTrends
-Search engine optimisation, including best practice meta tagging, to improve results for both internal verity search as well as internet search engines such as Google and Yahoo
-Information architecture to map out site structure, navigation and user journeys
-Website migration management and execution
-Website rebranding management and execution
-Complete website building for new sites
Responsibilities
-Ensure team adherence to department guidelines, compliance regulations, policies and procedures regarding content and design through constant communication and regular implementation monitoring initiatives including training and coaching team leads who are tasked to implement them.
-Develop professional and harmonious relationships with Publishing customers through constant, personal communication aimed at obtaining a clear understanding of the business objectives and situational context of their project requirements.
-Ensure a high quality of work by consistently taking responsibility for one's own work, reviewing it against quality standards, and consistently seeking to achieve zero quality errors.
-Manage and mentor a team of senior web production officers, web production officers and web associates ensuring the quality of their work and acquisition of the knowledge and skills necessary to become effective resources.
-Drive the team to consistently deliver work of high quality and creativity by providing art direction, branding advice and technical guidance, closely monitoring quality standards and assisting the director, DP in implementing various improvement initiatives.
Qualifications
-Post-secondary education - either at the degree level or a relevant professional diploma or certificate
-7-10 years experience in a project management role, possibly in a marketing communications or agency environment
-Web development and online content management experience essential; knowledge of Group content management systems (SiaB, GCMS, BDE) is a bonus
-Requires strong organisational, interpersonal, problem solving and presentation skills
-Good interpersonal skills
-Strong command of both written and spoken English
-Good in Chinese
-Experience managing a team
-Flexibility in working different shifts when required
-Available to work overtime on weeknights and weekends if necessary
公司介绍
汇丰集团
汇丰控股有限公司是汇丰集团的母公司,总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲,以及中东和北非65个国家及地区,为全球客户服务。于2019年6月30日,汇丰的资产达27,510亿美元,是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员,透过旗下四大环球业务,包括零售银行及财富管理、工商金融、环球银行及资本市场,以及环球私人银行,为全球客户服务。
汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年,是汇丰集团在全球设立的***环球营运中心,总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心,分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦,由汇丰环球客户服务(广东)有限公司统一管理,共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务,包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量,例如为客户处理各种申请以及付款交易,这将为客户带来不一样的体验,并最终帮助业务增长。我们正在改革提供服务的方式,以反映客户期望的理财途径,即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍,因此我们努力提供良好的工作环境,务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速,自22年前公司创立以来,员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队,为汇丰集团世界各地的分支机构提供如下服务:
1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营
联系方式
- Email:Recruitment.china.gsc@hsbc.com.cn
- 公司地址:广州市东风西路148号广州汇丰大厦 / 广州市天河区天河路383号太古汇二座 / 佛山市南海区灯湖东路10号汇丰银行大厦 (邮编:510170)
- 电话:18814108468