广州招聘

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Principal Accountabilities:

-For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives

-Act as trusted advisor to customers and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio

-Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo

-Identify and recommend innovative solutions that are infused with emerging improvement trends and solutions while tempered with common sense

-Working across regional and local teams to ensure commonality of understanding and objectives

-Revisit projects post deployment on regular basis to validate business

Customers / Stakeholders

-Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success

-Work across Business Partners and support functions in the region to create an organizational ‘momentum for change’ based around commonality of solutions and standardization of product and process.

-Be aware of HSBC business drivers and customers, the businesses of competitors, and emerging trends in the industry landscape

-Work with management/senior management across Customer Groups and key stakeholders (Compliance, Audit, Fin, HR etc) to constantly challenge ‘perceived wisdom’, to achieve buy-in for the recommended solution and its implementation approach, to evaluate the impact of change, and to ensure monetization of benefits

-Proactively interact with its delivery partners to understand current state and go forward opportunities

Leadership & Teamwork

-Challenge the status quo, be committed to ongoing learning, and continually raise the bar in terms of individual and enterprise business performance.

-Create an environment that emphasizes continual learning

-Facilitate trainings, forums with internal HSBC teams

-Contribute to creating a new Operational Performance Improvement culture in leading assignments with the highest possible standards

-Collaborate with other regional/local Operational Performance Improvement team members to ensure commonality of approach and consistency of solutions

Operational Effectiveness & Control

-Maintain and ensure due observance of HSBC Internal Control Standards and Group Compliance Policy, including the timely implementation of recommendations made by internal / external auditors and external regulators

-Standardised operational processes across locations/countries such that these processes can be readily adopted resulting in reduced unit cost and unified customer outcomes.

-Ensure that assignments are delivered using the appropriate technologies and tools including Group standards

-Contribute to enhancing Operational Performance Improvement methods, tools and standards

Qualifications

-Typically qualifications would include an undergraduate or postgraduate degree in Science, Business Administration or a related field. MBA would be a plus.

Experience

-The Process Reengineering Consultant typically has 4+ years of overall experience with 2+ years in consulting and a variety of skills related to executing low/medium complexity projects/consulting engagements

-Proven track record as an outstanding consultant (change management or business transformation) and/or project manager

-Overall financial/consulting services industry knowledge

-Exposure to Target Business and Operating Models and transformation business case (bottom-up & to-down)

-Understands how technology/process improvements adds value to the business and to the end customer

-Demonstrated ability to rapidly build relationships with key stakeholders

-Working across cultures and in matrixed organisational structures

-Successful change management

Leadership capabilities

-Navigating – understanding Operational Performance Improvement strategy and aligning directions accordingly

-Aspiring – being ambitious about providing the highest standards of delivery

-Driving – setting stretching goals for self and delivering them with courage and tenacity

-Mobilising – authentically engaging with colleagues and business partners to deliver at pace

-Sustaining- making considered decisions that protect and enhance HSBC values, reputation and business

Professional standards (skills and behaviours)

-Have an excellent knowledge of the change process, project lifecycle and consulting tools and techniques

-Ability to form effective relationships and achieve influence at senior level in the organisation

-Good working knowledge of functional area in an operational or consulting capacity

-Communication and interpersonal skills, including the capacity to articulate the case for investments and alternatives in the language of business

-Financial acumen: develop business case, benefit quantification

-Strong facilitation and sound leadership skills

-Negotiation, influence, mediation and conflict management skills

-Ability to develop cohesive working relationships with business partners

-Six Sigma Green belt certification is desirable

-Excellent English written & verbal communication skills, other languages an advantage

If you are interested in this position, please apply via this link. Else your application will not be handled.

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营