广州招聘

KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services.

Job Description

Reporting in to the People and Site Liaison Manager, the role is responsible for developing, writing and delivering training to maintain a competent workforce to support Managed Services in achieving its business goals.

The trainer will equip operational teams with the knowledge, practical skills and motivation essential to carry out their work related tasks and activity, as well as carry out refresher training as and when required. Delivery of training will follow both tactical and strategic approaches. The role holder must therefore evidence a sound ability to engage and communicate information articulately, as well as demonstrating a proven track record of having successfully delivered in a comparable role within a similar operations environment.

- The ability to plan and organise one’s workload effectively, working to tight deadlines is essential, good learning capability in rapid change environment.

The role will operate within the Operations Support team, collaborating with several internal functions e.g. the Operation, other operations support areas, HR, L&D and clients.

Roles and Responsibilities

- Build core knowledge within mobilisation team during set up activities for each engagement in order to produce training material that is aligned to the operational procedures

- Build and deliver soft skills and technical training to high standard including refresher training

- Attend “train the trainer” sessions with client to supplement knowledge of specific processes and familiarisation with materials and delivery formats prior to roll-out

- Organise, monitor and feedback results from any testing and accreditation requirements which form part of the training programmes

- Organise, monitor and feedback results from PKT (product knowledge testing) to the operations management team.

- Collaborate with the T&C team to ensure the effective co-ordination of activity, events, and communications across Operations to enable consistency and utilisation of resources

- Creation and management of communication plans for roll out of change, during set-up and throughout the life of the engagement

- Maintain policy, procedures and working practice guides, as well as communication and training logs, ensuring compliance with all legal and relevant regulatory requirements and codes of practices / conduct

- Maintain accurate training logs and materials at all times

- May be required to provide support and cover for the People and Site Liaison Manager

- Collaborate with Operations Managers to solve specific training problems through focused, qualitative solutions

- Have an understanding of e-learning techniques to create and deliver e-learning packages

- Maintain an up to date working knowledge, procedure and policy update of the financial services market and all regulation

Skills & Experience Required

- Min 3 yrs in an operational environment, where at least 2 yrs has been spent within a training function

- Proven experience of assessing needs for and writing training and assessment material

- Good communication and relationship management skills.

- Proven ability to work with other functions, including cross-divisional and external suppliers to achieve business objectives

- Awareness of relevant legislation, procedures and processes

- Preferred background in Financial services industry, including AML/KYC and customer contact teams

- Strong training and presentation skills

- Demonstrated ability to conduct and embed ‘train the trainer’ activities

- Structured approach to communication types based on recipient and content

Overview

KPMG China operates in 25 cities across China, with around 12,000 partners and staff in Beijing, Changsha, Chengdu, Chongqing, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Hefei, Jinan, Nanjing, Ningbo, Qingdao, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Xiamen, Xi’an, Zhengzhou, Hong Kong SAR and Macau SAR.

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 147 countries and territories, and have 219,000 people working in member firms around the world.

The KPMG Delivery Centre (KDC) is a centralised centre of excellence delivering high quality services to KPMG China's audit, tax, advisory and infrastructure functions.

毕马威服务中心简介

毕马威在中国二十五个城市设有办事机构，合伙人及员工约12,000名，分布在北京、长沙、成都、重庆、佛山、福州、广州、海口、杭州、合肥、济南、南京、宁波、青岛、上海、沈阳、深圳、苏州、天津、武汉、厦门、西安、郑州、香港特别行政区和澳门特别行政区。

毕马威是一个由专业服务成员所组成的全球网络。成员所遍布全球147个国家和地区，拥有专业人员219,000名，提供审计、税务和咨询等专业服务。

毕马威服务中心(KDC)作为全国中央卓越中心, 致力于为毕马威中国的审计、税务、咨询的前线与后勤服务团队提供优质服务。