广州招聘

Role Title: Consultant Specialist Business: Commercial Banking IT
Need is for a Prod. Support Manager with ITSM background
-Discuss all production support aspects with application development management
-Provide technical support for several applications in the SDLC and troubleshoots issues
-Develop relations with business community and the out sourced service providers
-Planning and coordinating the resources and capabilities required to design new or changed services
-Planning and managing support for incident management tools and processes
-Provide additional support to existing production support procedures
-Define and manage scope, budget, schedule, priorities and risk throughout the multiple projects
-Arrange, assign, adjust and monitor shifts to have appropriate coverage
-Interact with infrastructure, release management, change management, QA, DBA and application teams
-Ensuring the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements
-Coordinating interfaces between incident management & service management processes, across projects, suppliers and service teams
-Coordinating interfaces between design coordination, service transition planning and reporting and other processes
-Coordinate areas of communication within firm having impact on scope, budget, risk and resources
-Collaborate with management to improve and customize reports related to production support
-Prioritize issues raised and resolve it accordingly
-Coordinate escalation and resolution of major service issues
-Report promptly to management and business partners regarding critical outages until resolution
-Provide regular status reports to management on application status and other metrics
-Manage off-shore, outsourced vendor to an SLA and execution of critical situations
-Allocate support staff (first- and second-line) to resolve problems/incidents
-Improving the effectiveness and efficiency of service design activities and processes
-Driving the efficiency and effectiveness of the incident management process

职位要求：
Qualifications:
-Solid stakeholder management experience is needed to deal with client service and business support team.
-Knowledge and understanding of IT Infrastructure is essential
-Good basic knowledge of Mainframe including CICS, DB2, COBOL, MQ or and Open systems such as Websphere skill sets are preferred
-Familiarity with Incident, Problem, Change and Release Management procedure is preferable
-Knowledge of Payment and Cash Management systems and Gateways like SWIFT is preferable
-Knowledge of Banking Payment Systems or Banking Domain is preferred
-Knowledge of Direct Channel is preferred
-Exposure to testing and support tasks is preferable
-Regional Team leading and coaching experience is a must
-Excellent incident management skills
-Excellent problem solving and root cause investigation skills
-Strong written and oral communications skills in English
-Ability to work as part of a Global virtual team across multiple regions
-Solid experience on supporting Global IT service is high preferable

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”