广州招聘

Responsibilities

-Assist to analyzes historical data and call volume projections

-Prepare and maintain agent’s monthly shift schedule/duty roster to ensure appropriate coverage

-Collect data for monthly KPI report.

-Assist to analyzes KPI, maintain the quality of agents, propose adjustment plan if necessary.

-Responsible for consolidation of files, sort out different category files and filing in appropriate ways

-Assist to create Contact Center data base, for data checking and verification.

-Assist to statistics and analysis all kinds of figures, to support management for different projects.

-Ad-hoc task assigned by Managers

-Financial Approval Authority

Qualifications

-Tertiary education or Diploma in any field of study.

-Must have a minimum of 2 years work experience in contact centrem environment.

-Excellent oral, written and interpersonal communication skills and analytical skills.

-Must be computer savvy especially in the use of MS Excel.

-Ability to multitask in areas related to service performance.

-Able to work on shift and on Public Holiday (in accordance to contact centre operating hour).

Note: 可以通过系统直接投简历;或者将您的简历包括薪酬期望值电邮至: gz.recruit@starcruises.com

   公司简介：
  
    云顶香港有限公司是休闲、娱乐和旅游及酒店服务业的领导企业，主要营运邮轮及其他旅游业务。

    云顶香港以发展亚太区成为国际邮轮目的地为理念，丽星邮轮旗下的六艘现代化邮轮带领世界各地旅客畅游亚太区精彩景点，并提供赢尽口碑的***亚洲式贴心服务；最新创立的星梦邮轮则专门为亚洲高端邮轮市场服务，进一步拓展区内邮轮事业；「全球荣获最多奖项的豪华邮轮品牌」水晶邮轮的加入令云顶香港的邮轮业务更上一层楼，扩展至全球***豪华旅游市场。

    云顶香港首个进军陆上项目为2009年8月开幕的马尼拉云顶世界。作为首个一站式全天候综合度假胜地，马尼拉云顶世界汇集世界***娱乐节目及休闲设施于一身，是菲律宾盛事活动和时尚生活的热点选择。马尼拉云顶世界内拥有菲律宾首家全豪华套房的美星酒店、著名名购物中心、4间高端电影院以及多菜单演艺术剧院，为旅客提供一个无可比拟的世界级玩乐场地。

    欢迎加入我们的团队，为环球旅客打造世界级邮轮度假体验！