广州招聘

 Role Title: Consultant Specialist, Development Business: Commercial Banking Digital IT
Role Purpose / Description The role requires active participation and contribution in Incident investigation, service recovery management in crisis calls and communication with various stakeholders and also Change Management activities.
-Monitor system and respond to any system alerts. Resolve the system failures to ensure service stability.
-Respond to customers for any queries on using the systems and services.
-Sense of escalation for critical incident. Represent as service recovery manager to engage and drive different parties in solving the incident. Report to stakeholders on service impact and recovery plan. And participate in post incident review.
-Be able to extend support during non-office hours and holidays.
-Conduct change review to mitigate any risk before implementation.
-Participate in various other change activities like Role swaps/DR tests, reconciliation activities, system health check etc.
-Identify the potential risk and improvement areas and work with project team for enhancement.
-Develop knowledge base on exception handling, system runbook etc. Improve team capacity to shorten resolution time in incident management and service recovery.
职位要求：
Knowledge & Experience / Qualifications
-Knowledge and understanding of IT Infrastructure is essential
-Knowledge of CDN, IHS/WAS/F5/GSS and desirable Knowledge of Network is preferred.
-At least 6 years' experience work in IT domain.
-Good knowledge of Web application technique like HTML/CSS/JS/REACT/NODEJS are preferred.
-Knowledge of AppDynamics, pm2/forever and desirable Knowledge of Network is an advantage.
-Familiarity with Incident / Problem / Change and Release Management procedure is preferable
-Excellent incident management skills
-Excellent problem solving and negotiation skills
-Strong communication skill in English with the ability to work with Global virtual team across multiple regions is a must.
-Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.
-Regional Team leading and coaching experience is a must

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”