广州招聘

Customer Service Executive

Department: Customer care

Function: AS

Market: DOS

Brands: NE

Superior’s Title: Assistant Customer Care Manager

Objective

The purpose of this role is to handle and process end consumer claims, arranging repair work, answering company hot line about complaints and inquries. Daily communication with Natuzzi china to idenfy defect reason and repair strategy to ensure customer satification.

Description

Specific responsibilities include:

Answer company hotline and follow up complaints including negotiate the discount repair strategy. Communicate with factory daily to identify defect reason and repair strategy in order to have better trouble shooting Process discount or local repair to solve and close claim in Nares Arrange the on site repair work and return to factory repair activities. Porcess the billing from supplier for repair work and input cost into claims Follow up the check upon arrival and delivery statistics and on site check once a week in warehouse Constantly provoking logistis in order to have better operation and better customer experience. Escalate cases in order to avoid media exposure and PR situtation

Qualifications:

1. College graduate or above;

2. At least 3 years of working experience preferably worked at complaint / feedback section / within furniture industry;

3. Good communication skills across departments including handling differences/conflicts, passion, good energy, can work under pressure;

4. A 100% customer oriented mind-set and a good understanding of sales, marketing and business;

5. Good command of English Speaking and Writing;

6. Familiar with Letter of Credit, MS Office, excellent Word & Excel ability, SAP user is a plus.

纳图兹贸易（上海）有限公司是意大利纳图兹集团（Natuzzi Spa）和顾家家居KUKA在国内设立的合资公司，是纳图兹品牌在中国、中国香港和中国澳门的行销中心。 Natuzzi是世界皮沙发行业的旗舰品牌，也是意大利***的家具生产商之一，纳图兹集团成立于1959年，1993年在纽约证券交易所挂牌上市，产品远销5大洲123个国家， 产品质量通过ISO9001及ISO14001认证。在全球超过1600个销售网点，品牌专卖店超过500家，全球有5000多名雇员，9家商业子公司和8家工厂。 截止2018年，公司营业额超过4.2亿欧元。纳图兹贸易（上海）有限公司注册资金150万美金，主要从事家具、木制品、塑料制品、电子产品的批发、佣金代理、上述产品的进出口业务。