广州招聘

职位名称：项目经理

The role is to perform duties under the direction of management to ensure that the contact center can achieve its overall objectives, meet agreed deadlines and maintain an efficient organization.  Duties will vary based on time of year, days of week and can range from secretarial duties, diary management, correlation of MI or employee information, and consolidation of reports.  Individuals will be accountable for the output of their work as output of the administration team is a key factor to making strategic management decisions.

·         Co-ordination and implementation of staff incentive framework working in coordination with various teams like R&A, Payroll etc.

·         Central point of contact for all MI, issues, escalations with regards to Incentive Management

·         Test new system roll outs as and when appropriate

·         Reviewing ongoing performance and operation process, providing and implementing recommendations for improvements

·         Ensuring standardization of the operating model on an ongoing basis

·         Build strong relationships, adopting a joined up approach, to deliver business requirements at pace and with minimum conflict.

·         Ensure performance management processes are effective and propose improvements or efficiencies as required

·         Adherence to external regulatory requirements, internal control standards and group compliance policy

Major Challenges

·         Maintaining confidentiality of personnel and process-specific information.

·         Balancing conflicting deadlines and deliverables as assigned by multiple process owners.

·         Working with the Managers will require ability to adapt quickly to ever changing business scenario and be able to effectively translate that into delivering a high quality product or service.

·         Creating a network and managing good working relationship across the Group

·         Effectively managing day to day requirements of the Senior Manager’s office and its related schedules and itineraries, planning ahead to enable seamless operations.

Knowledge & Experience

·         Strong knowledge of Contact Centre business is MANDATORY

·         Understanding the Contact Centre metrics and their relationship is MANDATORY

·         Expertise in Excel , Access and VBA is MANDATORY

·         Strong knowledge of BI tools

·         Understanding of data structures, tools & systems

·         Ability to prioritise and multi-task

·         Advanced level knowledge in processing spreadsheets and MS Office applications

·         Excellent oral, written, and interpersonal communication skills. Able to communicate clearly and confidently with Management at all levels

·         Excellent listening and problem solving skills

·         Ability to handle multiple markets and liaisoning with them

·         Detail oriented 

·         Experience in dealing with multiple stakeholders

·         Ability to adapt in a dynamic and fast-paced environment

·         Handling of highly confidential and sensitive information relevent to Operational area.

·         Must have proven ability to rapidly develop and deploy solutions to support programs/initiatives

·         Good organizational, numerical, problem-solving skills

·         Ability to work well within a team and take the initiative to work independently when required

·         Sense of urgency and ability to take on tasks and manage them alone with excellence

·         Excellent organization skills

·         Flexible approach to working hours

公司介绍：

全球最大的银行及金融服务机构之一，在伦敦、香港、纽约、巴黎和百慕大股票交易市场上市。我们通过四大环球业务：零售银行及财富管理、工商金融服务、环球银行及资本市场，以及环球私人银行，为全球约4,600万客户提供服务。集团总部位于伦敦，根基深厚的业务及国际网络遍及全球71个国家和地区，共设有约4400个办事处。我们的目标，是被公认为世界领先及最受推崇的国际银行。

你在公司的职业发展

公司致力于提供平等就业机会，珍惜每个雇员的多样性、想法、观点、洞察力以及他们对工作场所创造的价值。成为公司的一员，你拥有的不仅是一份稳定的工作，更是一个顶尖金融领域国际化职业发展平台。

领导和管理培训，语言和专业金融技能课程

具市场竞争力的外资薪酬福利

顶尖金融领域的国际化职业平台多元化及具包容性的企业文化

正直诚信的专业态度

公司地址：广州市东风西路148号广州/ 广州市天河区天河路383号太古汇二座 / 佛山市南海区灯湖东路10号

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