广州招聘

该岗位对于英语听说读写要求较高。对接的是国外及国内客户，需要英语流利方可胜任。该岗位不是业务岗。

We are looking for a customer-oriented service representative. 

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    

Responsibilities  

• Manage incoming calls, incl. from China and Australia.

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts and suppliers through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Manage customer expectation and protect company benefit

• Follow communication procedures, guidelines and policies

                

Requirements:

• 5+ years proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Fast and self-learner
• Familiarity with CRM systems and practices （Salesforce）
• Customer orientation and ability to adapt/respond to different types of characters
• With strong ownership and flexible to adapt with change.
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Knowledge of laws, custom regulations and requirements
• Computer-savvy with a working knowledge of logistics software (ERP; Visual)
• Hands-on experience with MS Office Suite (particularly MS Word and MS Excel)
• Diploma or above in business administration, supply chain management or relevant field
• Fluent in English (Mandatory), Mandarin (Mandatory) and Cantonese (Desired). Written English and Mandarin is mandatory.

Able to travel to Canada for training

工作职责:

• 管理客户来电，包括澳大利亚地区客户
• 评估和确定客户的需求，使客户满意
• 通过开放和互动的沟通与客户和供应商建立可持续的信任关系
• 使用正确的方法/工具提供准确，有效和完整的信息
• 完成个人/团队的销售目标
• 处理客户投诉，在时限内提供合适的解决或替代方案; 跟进以确保解决客户问题
• 管理客户期望值，维护公司利益
• 遵循沟通程序，准则和政策

要求:

• 5年以上客户服务经验
• 强大的电话处理及聆听技巧
• 快速的自我学习能力
• 熟悉CRM系统（Salesforce）
• 以客户为导向，有能力调整／适应不同类型的客户
• 良好的沟通能力
• 有能力对多任务进行有效的时间管理及优先排序
• 了解法律，海关法规和要求
• 熟练掌握ERP软件（Visual）
• 熟练掌握MS Office 软件（特别是MS Word和MS Excel）
• 商业管理，供应链管理或相关领域的大专或以上文凭
• 流利的英语（必须），普通话（必须）和广东话（期望）。 书面英文是必须的。
• 能获得加拿大签证前往加拿大培训

捷加科技是Gecko Alliance Group Inc. 在中国区的代表处。 Gecko Alliance is a leading electrical & electronic manufacturer in outdoor SPA component industry. Our headquarter is located in Quebec, Canada, two factories in Canada and Mexico, office and warehouse in US, Europe and China. We manufacture control system, pump and other electronical accessories of outdoor SPA. Pls see more details from our website www.geckoal.com