广州招聘

职位描述：
Main responsibilities and key activities:
o Perform software preventive maintenance visits with key customer accounts as instructed.
Keep your own knowledge up to date by attending courses, self-study and in depth preparation
Report any possible sales lead
o Submit detailed Installation & Training report afterwards on each event.
o Submit detailed Service report (Time registration via IRP)
o Report and follow-up on activities
o Service report (Time registration via IRP)
o Install and configure ESKO software solutions for customer orders
o Help the customer to integrate the system in their existing workflow
？ System setup & configuration
？ Define and setup the necessary workflows to meet customer needs
o Report call log details to the SW Team Leader so the log can be updated and closed properly/timely.
o Provide the highest quality service possible for the customer. If there is a question you do not know the answer, seek the answer from your fellow ESKO colleagues and get back to the customer in a timely fashion.
o The CS team never questions a sales person statement in front of a customer. Those conversations always take place away from the customer, where a solution is determined and together, both Sales and Service help the customer to the right conclusion.
o Teach customer operators to make efficient use of their ESKO solution either in one of our training centres or at the customer’s site (in their production environment).
o Provide input to define the content of training programmes based on customer feedback
o Provide suggestions to help improve the quality of training material and training courses
o Be customer-driven
Qualifications and professional knowledge:
o 5-6 years of experience in printing & packaging industry
o Diploma/ BE in Printing technology or Graphic Arts
o 2-3 years experience of working on Application software to prepress, preproduction or graphic arts industry
o Excellent Communication skills.
o Customer Focus
o Willingness to Travel
o Presales and industry experience in Printing domain
Competencies (personal qualifications):
o Ability to work under the stress of customer demands
o Good written & spoken English, with good conversational Mandarin. Knowledge of any other Asian language(s) is advantageous
o Willingness to work in a team-spirited manner and share/exchange ideals & technical know-how
o Result driven & fast thinking
Main objectives and Key Performance Indicators (KPI’s):
o Ensure our product is installed properly and it is in a good working condition
o Provide support to the customers promptly and follow up the open problem closely
o Provide SW training to our new engineers and customers.
o Customer satisfaction
o Quality of installation and trouble shooting
o Prompt response to the customer request and timely problem solving
o Fill and submit all documents (intervention report, delivery and installation form, acceptance form, overseas travel claim and local claim) completely, correctly and timely.
o Team spirit and willing to take assignment out of normal job scope

Esko was the result of a merger between Barco Graphics and Purup Eskofot in 2002. The merged company was called Esko-Graphics but was renamed Esko in 2006. In August 2007 Esko announced that it was 'combining operations' with Artwork Systems Group *** (AWS), its chief competitor in the packaging pre-press market. Esko initially bought 76.69% of AWS shares for