Customer Excellence Manager
麦当劳阿普米(广州)数据处理服务有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会) 快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期:2017-10-19
- 工作地点:广州
- 工作经验:8-9年经验
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:1.7-2.4万/月
- 职位类别:咨询经理 项目经理/主管
职位描述
职位描述:
Responsibilities:
1. Project Management and Process Optimization
? Identify change opportunities; initiate and drive changes in productivity, quality, cost and process control through the implementation of different lean and Six Sigma techniques and new technology such as RPA, etc.
? Organize regular Six Sigma activities. Prepare action plans, drive implementation performance and ensure timely completion by using standardized reporting and tracking system;
2. Coaching, Training and Development
? As a subject matter expert on Customer Excellence, coach project team members
? Provide ongoing coaching, training and development for employees regarding process optimization.
3. Liaison
? Build project pipeline
? Keep good relationships with related business team
Relevant Experience & Requirement:
? Bachelor degree and above, Solid Finance or IT education background or experience;
? 5 years and above experience in leading major Finance or IT projects
? 3 years and above big 4 or other consulting firm working experience;
? Solid lean six sigma skills, BB certified or equivalent in service industry
? Experience in change management, project management, project team management, process re-engineering;
? Fluent both oral and written Chinese and English;
? Good computer skills and excellent Excel skill;
? Good business acumen, interpersonal skills, communication skills, influence skills, coordination skills, strong analysis skills and customer oriented;
? Integrity, positive, can-do attitude, self-motivated, responsible, open, well-organized, flexible, team player, able to work cross-functionally and under pressure
Responsibilities:
1. Project Management and Process Optimization
? Identify change opportunities; initiate and drive changes in productivity, quality, cost and process control through the implementation of different lean and Six Sigma techniques and new technology such as RPA, etc.
? Organize regular Six Sigma activities. Prepare action plans, drive implementation performance and ensure timely completion by using standardized reporting and tracking system;
2. Coaching, Training and Development
? As a subject matter expert on Customer Excellence, coach project team members
? Provide ongoing coaching, training and development for employees regarding process optimization.
3. Liaison
? Build project pipeline
? Keep good relationships with related business team
Relevant Experience & Requirement:
? Bachelor degree and above, Solid Finance or IT education background or experience;
? 5 years and above experience in leading major Finance or IT projects
? 3 years and above big 4 or other consulting firm working experience;
? Solid lean six sigma skills, BB certified or equivalent in service industry
? Experience in change management, project management, project team management, process re-engineering;
? Fluent both oral and written Chinese and English;
? Good computer skills and excellent Excel skill;
? Good business acumen, interpersonal skills, communication skills, influence skills, coordination skills, strong analysis skills and customer oriented;
? Integrity, positive, can-do attitude, self-motivated, responsible, open, well-organized, flexible, team player, able to work cross-functionally and under pressure
职能类别: 咨询经理 项目经理/主管
关键字: 6西格玛黑带 业务流程重组 项目管理
公司介绍
麦当劳是世界领先的餐厅品牌和世界零售食品服务业的领先者。目前我们在全球118个国家和地区拥有超过33,000家餐厅,每天为6,780万顾客提供优质食品,我们致力于成为顾客最喜爱的用餐场所及用餐方式。麦当劳在2015年全球最具价值品牌调研中名列前10强。
麦当劳阿普米(广州)数据处理服务有限公司成立于2010年10月底。公司一直致力于改善财务功能的有效性,为中国、中国香港市场提供全面专业的财务会计服务及客户卓越服务,与客户建立业务伙伴关系。
麦当劳公司网址: http://www.mcdonalds.com
我们为加入麦当劳的有志人士提供了全面的培训机制、完善的福利保障体系和广阔的职业发展空间。
有意者请将中英简历直接发邮件至招聘邮箱:hr.ssc@cn.mcd.com
麦当劳阿普米(广州)数据处理服务有限公司成立于2010年10月底。公司一直致力于改善财务功能的有效性,为中国、中国香港市场提供全面专业的财务会计服务及客户卓越服务,与客户建立业务伙伴关系。
麦当劳公司网址: http://www.mcdonalds.com
我们为加入麦当劳的有志人士提供了全面的培训机制、完善的福利保障体系和广阔的职业发展空间。
有意者请将中英简历直接发邮件至招聘邮箱:hr.ssc@cn.mcd.com
联系方式
- Email:hr.ssc@cn.mcd.com
- 公司地址:上班地址:广州市荔湾区康王中路486号和业广场22楼