广州招聘

职位描述：
欢迎投递中英文简历
Customer Services Job Description:
1. Provide “back up” cover to enter orders in SAP as required
2. Consolidates order priorities and handles deviations from customer commitments
3. Interface to operational planning departments and supply chain (order & loading
priority)
4. Issues CoC and other customer reporting requirements
5. Create customer complaint cases (in SalesForce) as required and requests RMA numbers for any return requirements
6. Learns about organization products or services and keeping up to date with changes
7. Partners with Sales Manager to grow existing customers, develop new business and manage long term relationships with key strategic accounts
8. Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations
9. Qualify sales leads and forward to outside sales when necessary
10. Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
11. Fills orders by transferring orders to customer service department; communicating expected delivery date; explaining stock-outs
12. Make outbound follow-up calls to existing customers via telephone and e-mail, cross-sell and up-sell
13. Handle inbound, unsolicited prospect calls and convert them into sales

Support Requirements
1. Conducts Customer related reporting
2. Compiles Customer master data

Key Internal Interactions:
Exchange of factual information
1. Manages the information flow between the operational sites and Sales
2. Meets with other managers to discuss possible improvements to customer service
3. Actively seeks out process improvement opportunities and routes them to their manager

Key External Interactions:
Exchange of factual information
1. Receives, forwards and confirms purchase orders
2. Handles Sales requests e.g. order tracking, customer complaint support etc…
a) Communicates courteously with customers by telephone, email, letter and face to face
b) Issues refunds or compensation to customers
c) Issues required tracking information as requested
d) Keeps accurate records of discussions or correspondence with customers and Sales

Qualifications:
1. Relevant proven experience
2. Education in Business / Management discipline (preferred)

Experience:
1. Minimum 1-3 years of experience.
2. Knowledge of customer service principles and practices
3. Knowledge of relevant computer applications (for example MS Word, Excel and ability)
4. ERP (SAP) knowledge preferable

Requirements:
1. Knowledge about sales words, products and administrative procedures
2. Excellent interpersonal, communication and listening skills
3. Decision making, problem resolution and creative thinking skills
4. Technical affinity
5. Excellent attention to detail and accuracy
6. Highly energetic and self-starting, self-motivating and ambitious
7. Customer service orientation
8. Adaptability and stress tolerance
9. Fluent in written and spoken English, Chinese / Mandarin speaking also preferred. 举报 分享

思迈创科（广州）电子标签有限公司于2008年在广州开发区成立，是一家外商独资企业，主要生产和制造电子智能标签等，隶属艾利丹尼森集团。
艾利丹尼森集团是一家专门设计和制造各种标签和功能材料的全球性材料科学公司。 艾利丹尼森的产品几乎用于各行各业，其中包括用于标签和图形应用的压敏材料；用于工业，医疗和零售应用的胶带和其他粘合解决方案； 服装的吊牌，标签和装饰； 服务于服装和其他市场的射频识别（RFID）解决方案。 公司总部位于美国加利福尼亚州，在50多个国家/地区拥有30,000多名员工。
艾利丹尼森集团公司作为美国财富500强企业之一，连续两年被美国《巴伦周刊》评选为“美国最具可持续性发展100强公司”之一，2019年排名第71位；2019年获得由世界最具影响力的商业杂志《福布斯》评选颁发的“2019年度全球***雇主”，亚洲权威第三方机构《亚洲人力资源》评选颁发的2019年度“亚洲***雇主”及国内专业人力资源服务商《前程无忧》评选颁发“2018中国典范雇主”。