广州招聘

职位描述：

Objective:

The purpose of this role is to fulfill orders and process claims through Nares, driving good practice by resolving order queries & closing claims along with ensuring timely payment and delivery of shipment.

Responsibilities:

1. Support new customer application and matrix orders to BD team;

2. Input orders and optimize the containers;

3. Use SAP to follow up production status and get back to customers and sales/OP team;

4. Work with Finance to go through dealers' payment process or HQ credit department for payment collection;

5. Coordinate delivery process with NC and SPA factory supply chain;

6. Prepare shipment documents and insurance to meet customs business needs;

7. Claim input and diagnosis the defect reason with Quality department to identify Parts code;

8. Work with Quality and technical support to give solution to customers and close the claims;

9. Communicate with HQ AS to get approval on CN request;

10. Update credit note status and follow up spare parts shipment.

Qualifications:

1. College graduate or above;

2. At least 3 years of working experience preferably worked at complaint / feedback section / within furniture industry;

3. Good communication skills across departments including handling differences/conflicts, passion, good energy, can work under pressure;

4. A 100% customer oriented mind-set and a good understanding of sales, marketing and business;

5. Good command of English Speaking and Writing;

6. Familiar with MS Office, excellent Word & Excel ability, SAP user is a plus.

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纳图兹贸易（上海）有限公司是意大利纳图兹集团（Natuzzi Spa）和顾家家居KUKA在国内设立的合资公司，是纳图兹品牌在中国、中国香港和中国澳门的行销中心。 Natuzzi是世界皮沙发行业的旗舰品牌，也是意大利***的家具生产商之一，纳图兹集团成立于1959年，1993年在纽约证券交易所挂牌上市，产品远销5大洲123个国家， 产品质量通过ISO9001及ISO14001认证。在全球超过1600个销售网点，品牌专卖店超过500家，全球有5000多名雇员，9家商业子公司和8家工厂。 截止2018年，公司营业额超过4.2亿欧元。纳图兹贸易（上海）有限公司注册资金150万美金，主要从事家具、木制品、塑料制品、电子产品的批发、佣金代理、上述产品的进出口业务。