广州招聘

职位描述：
Job Description:
- Technical support to BGs in case the technical problem they can't solve locally and first point of escalation for regional claims.
- Technical analysis of claims and cooperation with QMiP, SQM, and R&D on problem resolution.
- Customer/BG contact and support for technical resolutions, customer visits if needed.
- Technical expertise and input on liability in warranty cases.
- Claim management:
Support BGs during claim handling, and provide a resolution especially for complex complaints together with other QM functions and R&D, if needed by using 8D method.
Provide professional report/guidance on outcome of investigation to related BGs contacts or external customers.
Conduct customer visit in case critical or complex case.
Immediately support to BGs in case critical failures.
Improvement push regarding critical quality issue which comes from customer claim.
- Center Return management:
Provide technical inspection on the return goods.
Give advice on how to deal the return goods in a reasonable way by considering the related potential cost.
 
Job Requirement:
- Bachelor or above
- 3 years technical experience on lighting products, Quality or R&D is preferred. 举报 分享

欧司朗OSRAM是全球两家领先的照明产品制造商之一。欧司朗产品线涵盖了小至零部件的整个价值链 — 包括灯泡、电子控制装置和光电半导体（如发光二极管（LED）） — 以及灯具、照明管理系统和照明解决方案。欧司朗是一家跨国公司，截至 2014 财年底，在全球总共拥有超过 34000 名员工，年产值超过 51 亿欧元。其中，超过 70% 的收入来自高能效产品。100 多年以来，公司的业务活动一直着眼于照明产品 — 并借此提升人们的生活品质。