广州招聘

职位描述：
职位描述：
1. 主要通过电话，邮件及传真负责处理大中华地区所有万豪酒店的客房预订及销售，并建议适合的房型，满足客人的 客房住宿要求；
2. 为客人提供与众不同的接听体验，确保客人的需求和疑问得到满足，从而建立长期的顾客忠诚度；
3. 遵照公司的制度与程序，以专业的水准及优质的服务为客人提供相关万豪酒店服务设施的信息；
4. 协助完成万豪礼赏会员的登记。
Job Description:
1. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
2. Offer distinctive call experience to guests and satisfy them with their requests and questions in order to build up a long-term customer loyalty.
3. Follow all company policies and procedures, provide information of property facilities/services and room accommodations with professional and qualified service to guests.
4. Enroll guest in Marriott Rewards program.

职位要求：
1.粤语、普通话、英语标准流利(英文需要具备日常沟通交流能力)；
2.大专以上学历；
3.有酒店业、旅游业及客户服务经验的应聘者优先考虑；
4.具有较好的沟通能力，有较强的销售意识和客户服务意识。
Requirements:
1. Fluent in Cantonese, Mandarin and English (daily communication);
2. College degree or above;
3. Experience in hotel, tourism or customer service is preferred;
4. Good communication skills, strong sense of selling and customer service are required.

具竞争性的薪酬福利制度：
1.底薪+提成+用餐补贴+年终双薪；
2.提供全方位系统化的的专业培训，极具优势的晋升机制，公司内部跨部门晋升发展，并有机会到万豪集团酒店学习参观；
3.入职购买五险一金及商业保险；年度健康体检；带薪年假及病假；
4.丰富的文娱活动（Monthly Party，Associate Appreciation Week，户外活动，社区活动，Annual Party等；）
5.节日礼物。
6.万豪集团员工可享有员工优惠价入住集团酒店。

工作时间：
1.工作时间弹性和人性化，在8：00am-20:00pm区间内安排轮班, 每天工作8小时，不需要上通宵班和深夜班，
2.每周轮休，保证双休；
3.享有国家法定假期休息。

工作地点：
广州市天河区珠江新城华夏路10号富力中心写字楼第14层（地铁覆盖地铁3号线及5号线：珠江新城站）
万豪国际为每一位员工开启世界机遇大门，是您一展所长的理想之地。我们提供的不是工作，而是事业！快加入我们，与我们一同在这个享誉国际的酒店国际集团中，分享成功经验，找到属于您的万豪之旅！
公司网址:www.marriott.com
如有兴趣，请投递简历！不接受没有预约的面试！ 举报 分享

万豪国际集团是全球首屈一指的酒店管理公司。公司创建于1927年，总部设于美国马里兰州贝塞斯达。目前旗下拥有30个著名酒店品牌，在美国及全球110个国家和地区管理超过6,700多家酒店。万豪一直以来努力为员工创造一个卓越的工作环境和生活环境，以及成长和发展机会。因此，多次被业界评为全球跨国公司和最优秀工作场所。我们一直秉承万豪创始人j.w.万豪先生的理念：“如果我们照顾好我们的员工，他们将照顾好我们的客人，我们的客人将再次回来“。
    
万豪在全球共有14家全球预订销售及客户服务中心，广州全球预订销售及客户服务中心（注册名：广州姜根信息技术有限公司）位于天河珠江新城，覆盖地铁3号线和5号线。我中心服务于整个大中华区万豪酒店的全球预订、客户服务以及万豪礼赏会员。

万豪国际为每一位员工开启世界机遇大门，是您一展所长的理想之地。我们提供的不是工作，而是事业！
快加入我们，与我们一同在这个享誉国际的酒店国际集团中，分享成功经验，找到属于您的万豪之旅！
如果您选择万豪国际集团做您的职业归宿，我们立志在您的职业生涯中助您一臂之力，让您充分发挥自己独特的才华和能力。

As Marriott international has grown to be a leading lodging company with more than 6,700 properties in 73 countries and territories worldwide, we remain grounded in a set of core values: put people first, pursue excellence, embrace change, act with integrity and serve our world.

Global reservation sales and customer care center Guangzhou is Marriott's first dedicated global reservation sales and customer care center in china which was opened for business in April of 2011. the new facility, located in the pearl river new city district in the city of Guangzhou, will service Marriott worldwide reservations, customer care and Marriott rewards for the company’s hotels throughout greater china.

About the benefit and rewards at Marriott, everything we do is built on our culture of “people first.” from investing in our employees’ health and well-being, to rewards for hard work and recognition for length and talent in service, Marriott is proud to reward and recognize our employees for the work they do everyday.

in addition to competitive benefit packages we provide, Marriott employees enjoy:
valuable room rate, food and beverage, and retail discounts at global Marriott locations
well-known training and learning opportunities and educational assistance to ensure you’re equipped to do your job and prepared for the next step in your career
Marriott offers you the opportunity to find the hospitality job and career journey that is right for you! come and join us, you will find your Marriott world.

In Marriott, we provide not only a job but a career!