广州招聘

职位描述：
Position Accountabilities

Develop close and supportive relationship with hotline teams
To provide a high quality service to internal and external customers
Ensure the cases are audited in accordance with Independent Quality Assurance procedures and respective line of business procedures
Carry out the quality assurance process in accordance with standard operating procedures and respective line of business procedures
Conclude and distribute monthly call monitoring task by analyzing hotlines’ productivity report and ensure it would be achieved on time
Send out call monitoring result to the hotline departments to ensure staff’s performance is well noted timely so that necessary improvement action can be taken by leaders
Coach hotline staff timely according to the call monitoring result in order to improve their service quality
Assistant Training Team to hold course related to service quality
Keep a straight communication with hotline leaders to ensure staff’s performance would be noted

Competence Requirements:

College or above, preferably major in business, finance
3 to 5 years of experience in call center and 1 to 2 years of experience in an equivalent role
Excellent communication skills – Written & Verbal
Good understanding of MS office and proven skills on banking platforms;
Good analytical, problem-solving skills
Self-motivated and should be able to work under minimal supervision
Knowledge of working in a regulatory environment 举报 分享

东亚银行于1918年在香港成立，一直以来致力于服务香港客户，并于内地及海外提供企业及个人银行服务,亦于香港联合交易所上市。

东亚数据信息服务（广东）有限公司成立于2002年10月，是香港东亚银行集团全资附属及首批往内地迁移和发展的营运支援中心。现时员工规模人数近700人，现因业务发展需要，诚邀以下具有良好素质、有进取心之专业人才加盟本公司。

我们将为员工提供舒适的工作环境，全面和有系统的培训以及优厚的薪酬待遇，务求给每位员工创造良好的发展空间。

如全职岗位应聘成功，我们将提供：

1、基本工资+轮班津贴+高温交通津贴+全勤奖；
2、为员工购买五险一金（养老、失业、工伤、生育及医疗、公积金）；
3、入职即可享受每年12-18天年假、1天生日假及年度体检；
4、定期举行员工活动、年会、庆祝节日聚餐等；
5、提供良好的工作环境，入职、在职的带薪培训及良好的发展和晋升机会。

如阁下有意加盟，可将个人简历发送至：huangsq@hkbea.com，请注明应聘职位，合则约见。

上班地址：
广州市越秀区中山五路70号捷登都会15楼 或
广州市东风西路191号国际银行中心11-12楼

联 系 人：黄小姐
招聘邮箱：huangsq@hkbea.com

交通线路：
1） 捷登都会：乘公交车至中山五路站；乘坐地铁1、2号线至公园前站。
2） 国际银行中心：乘公交车至广医站；乘坐地铁2号线至纪念堂站。