管家部主管 Team Leader, Housekeeping
广西阳朔县益田置业有限公司
- 公司规模：50-150人
- 公司性质：外资（非欧美）
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-06-30
- 工作地点：桂林
- 招聘人数：3人
- 职位月薪：3000-4499/月
- 职位类别：管家部经理/主管
职位描述
职位描述：
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Main Duties & Responsibilities
主要职责
？ Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
？ Bedroom service.
臥室服务。
？ Bathroom service.
卫生间服务。
？ Valet service.
洗衣服务。
？ Cleaning service.
清洁服务。
？ Linen maintenance.
布巾维护。
？ Trained and direct staff on guest floor.
培训和引导员工去工作。
？ Inspect all rooms including occupied, departing and vacant rooms and public areas.
检查所有的房间，如住人房，预退房和空房等和公共区域。
？ Report ready room to reception.
将检查完后的干净房间汇报给前台。
？ Check and report maintenance work and ensure report is been followed up.
检查和汇报工程问题并负责跟踪确保完好。
？ Make recommendations on procedure to be adopted and personnel required to the Department Manager.
向部门经理提出合理化建议。
？ Responsible for the cleanliness and upkeep of the property including equipment and supplies in general.
确保物业包括所有物品和工具的清洁。
？ Report immediately sick and irregular guest to Department Manager.
向部门经理汇报客人生病和异常客人。
？ Organize work assigned ensure that staff understand and perform their duties quickly and efficiently in order that the standard on quality and service are met all times.
所安排的工作确保员工能够明白，并快速高效的去完成工作。
？ Inspect service trolley to ensure that they are well-stocked.
确保工作车储存规范。
？ Check VIP rooms before guest arrival, visit guest during their stay to offer assistance.
在贵宾客人到达之前检查好房间，并在其入住期间给予帮助。
？ Collect staff work report sheets, pay attention to all special remarks.
收集员工工作表，特别注意表上面的特别事项。
？ Before report off duty, make sure all working and service areas are in good conditions.
在下班之前，确保工作间以及所有的服务区域干净，处于良好工作状况。
？ Responsible for linen, guest amenities and equipment inventory according to company’s polices and procedures.
根据公司的政策和制度，负责布草，客用品和机器的盘点。
？ Ensure staff uniforms and property linen is processed and delivered in a timely manner.
确保员工制服和物业布巾及时得到清洗和派送。
？ Responsible for keeping record of all on-loan supplies to guest.
确保准确的客人借物。
？ Maintain a current and thorough knowledge of all housekeeping systems.
对客房部所有系统有最新和完整的知识。
？ Responsible for smooth and effective shift hand over.
负责管理接班和交班工作，以确保交接班过程的有效进行 。
？ Distribution and collection of keys.
分发和收集钥匙。
？ Solve employee grievances.
解决员工受到的不公正待遇问题。
？ Perform room allocations.
分配客房。
？ Perform room inspections.
检查客房。
？ Prioritize arrival rooms.
排列抵店客人客房的优先顺序。
？ Liaise with Front Desk for guest and property requirements.
配合前台满足物业和客人的要求。
？ Ensure laundry valet is processed and delivered in a timely manner.
确保及时为客人提供洗衣服务并送还。
？ Co-ordinate special projects (eg. Show rooms, pest control, window and carpet cleaning, room inventories).
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
？ Manage all special requests made by guests.
处理客人所有的特殊要求。
？ Ensure consistency within the department.
确保部门内工作的一致性。
？ Management of lost property for the property.
管理物业的遗失财物。
？ Ensure you have complete knowledge of room types, layouts and facilities.
确保具有客房类型，设计和设施的全面知识。
？ Manage storage areas.
管理仓库。
？ Maintain adequate stock levels and quality.
保存充足的用品存货和水平。
？ Complete stock takes as required.
按要求完成库存盘点工作。
？ Record the equipment out of work and send to engineering department.
把坏的和需要修理的机器作记录，并把它送到工程部。
？ Conducts shift briefings to ensure property activities and operational requirements are known.
进行交接班说明，确保了解物业的工作和运营需求
Career Competencies
工作能力
？ Communication
沟通
o Communicates effectively with colleagues
同事之间保持有效的沟通
o Expresses ideas in a clear and understandable way
明白并理解上司及客户的要求
？ Service Mindset
服务意识
o Always puts the needs of the guest first
永远以客人需求为先
o Ensures guests' needs are met, seeking assistance where needed
给客人呈现出友好及专业的印象
？ Teamwork and Collaboration
团队协作
o Works well with others - asks for help and offers support when needed
给予同事帮助并也能得到团队的支持
？ Process and Project Management
进程及项目管理
o Follows standard procedures and performs job efficiently
根据标准工作流程高效的执行相关工作
？ Problem Solving
解决问题
o Finds solutions to day-to-day challenges
根据日常遇到的问题给出解决方案
？ Management and Leadership
管理及领导力
o Where appropriate, supervises the work of others well
能够在恰当时机出现并监督团队成员高效的完成项目
？ Change and Innovation
变革与创新
o Is calm and focused during times of change or uncertainty
是否能冷静专注地面对未知的变化
o Comes up with ideas for improvement
提出相应的改进方法
？ Professional Development
专业技能发展
o Always looks for opportunities to improve skills
总是寻求机会去发展相关专业技能
？ Values
价值观
o Understands and performs job in line with our core values
理解公司核心价值并能在工作中与核心价值保持一致
职能类别： 管家部经理/主管
公司介绍
Amari Yangshuo, ONYX Hospitality Group’s first Amari hotel in China, was topped off recently. The construction and development of this 73-room property is progressing on schedule with plans to open in the first half of 2017.
There is an ancient Chinese saying: “The landscape of Guilin is the most beautiful in the world, but the landscape of Yangshuo is the most beautiful in Guilin.”
Calling this beautiful city home, Amari Yangshuo stands right next to the popular West Street, one of the oldest streets in Guilin, Guangxi, and has a direct view of the waterfront, iconic love bridge and karst peaks. This four-storey hotel combines local Oriental influences with Thai-style design and was developed by Shenzhen Yitian Group Co., Ltd. as part of the exciting Yitian West Street development.
In addition to launching the first Amari hotel in China, ONYX Hospitality Group is also proud to introduce Amaya Food Gallery, the hotel’s restaurant, which will also make its debut in the country. Being an Amari brand concept inspired by the well-loved street food markets of Asia, the 360-square-metre Amaya Food Gallery is an all-day dining venue located within Amari Yangshuo. The Gallery was designed using rich colours and vibrant textures to present food choices from across Asia with interactive open kitchens that will take guests on a journey of gourmet discovery.
阳朔阿玛瑞酒店，ONYX集团在中国的第一家阿玛瑞酒店已于近期完工了。这家73间房间的物业进展顺利，计划在2017年上半年开业。
正如中国古老的谚语所说，桂林山水甲天下，阳朔堪称甲桂林。
在这个美丽宜居的城市，阳朔阿玛瑞酒店坐落在广西桂林的西街，可以直观水景，眺瞰爱桥和喀斯特峰。这座结合了当地东方印象与泰国风情的四层酒店是由深圳益田集团有限公司开发的，同时也是整个西街益田发展项目的一部分。
除了启动中国第一家阿玛瑞酒店之外，ONYX酒店集团还自豪地推出酒店的餐饮品牌- Amaya Food Gallery(食代广场)，也将在中国首次亮相。作为一个阿玛瑞旗下的副牌，其灵感源于广受喜爱的亚洲街头食品市场，360平方米的Amaya Food Gallery(食代广场)将作为阳朔阿玛瑞酒店的全日餐厅。餐厅的设计使用丰富的色彩和充满活力的纹理，可互动的开放式厨房传递出各种的亚洲精选美食为客人开启美食探索之旅。
应聘电话：0773-6978829，6978830
There is an ancient Chinese saying: “The landscape of Guilin is the most beautiful in the world, but the landscape of Yangshuo is the most beautiful in Guilin.”
Calling this beautiful city home, Amari Yangshuo stands right next to the popular West Street, one of the oldest streets in Guilin, Guangxi, and has a direct view of the waterfront, iconic love bridge and karst peaks. This four-storey hotel combines local Oriental influences with Thai-style design and was developed by Shenzhen Yitian Group Co., Ltd. as part of the exciting Yitian West Street development.
In addition to launching the first Amari hotel in China, ONYX Hospitality Group is also proud to introduce Amaya Food Gallery, the hotel’s restaurant, which will also make its debut in the country. Being an Amari brand concept inspired by the well-loved street food markets of Asia, the 360-square-metre Amaya Food Gallery is an all-day dining venue located within Amari Yangshuo. The Gallery was designed using rich colours and vibrant textures to present food choices from across Asia with interactive open kitchens that will take guests on a journey of gourmet discovery.
阳朔阿玛瑞酒店，ONYX集团在中国的第一家阿玛瑞酒店已于近期完工了。这家73间房间的物业进展顺利，计划在2017年上半年开业。
正如中国古老的谚语所说，桂林山水甲天下，阳朔堪称甲桂林。
在这个美丽宜居的城市，阳朔阿玛瑞酒店坐落在广西桂林的西街，可以直观水景，眺瞰爱桥和喀斯特峰。这座结合了当地东方印象与泰国风情的四层酒店是由深圳益田集团有限公司开发的，同时也是整个西街益田发展项目的一部分。
除了启动中国第一家阿玛瑞酒店之外，ONYX酒店集团还自豪地推出酒店的餐饮品牌- Amaya Food Gallery(食代广场)，也将在中国首次亮相。作为一个阿玛瑞旗下的副牌，其灵感源于广受喜爱的亚洲街头食品市场，360平方米的Amaya Food Gallery(食代广场)将作为阳朔阿玛瑞酒店的全日餐厅。餐厅的设计使用丰富的色彩和充满活力的纹理，可互动的开放式厨房传递出各种的亚洲精选美食为客人开启美食探索之旅。
应聘电话：0773-6978829，6978830
联系方式
- 公司地址：上班地址：广西桂林市阳朔县阳朔镇