抚顺招聘

Key Responsibilities 主要职责
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Assist guests with all inquiries, both hotel and non-hotel related ？

给予所有店内客人以必要的帮助和协助。
Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, groups and crew movements. 每天随时注意抵达和离开酒店的贵宾和团队的信息以及员工动态。
To work closely with CEO Manager to ensure baggage for VIP’s, Priority Club Members are delivered promptly
同首席宾客体验经理密切协作保证贵宾的行李正确的送到房间。
To assist the Doorman and supervise on traffic control along the driveway during peak hours
协助门童管理监督在高峰期门前车道顺畅无阻。
Prepare newspaper orders and coordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery
与报纸发行商保持密切联系。监督行李员的报纸分发正确无误。
Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly
保证各项服务设备的良好运转比如：行李车等。
Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed an d that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times. ？

确保班前员工制服正确穿着干净。随时检查员工仪容仪表。
Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas
保证员工熟悉酒店的各项服务设施的运做情况
Ensure that the surrounding areas at the lobby level and main entrance are clean

保证酒店大堂和正门区域卫生干净整洁
Conduct effective shift briefings to ensure hotel activities and operational requirements are known
熟悉掌握酒店所有的营运设施情况
Maintain detailed knowledge of the activities of the day and alert to any potential problems
处理日常问题并对潜在的问题提出警示。
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of inter ests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transpo rt systems and special events ？

熟悉掌握当地各种信息的变化包括：餐厅、剧场、商场、电影院和运动场以及各种娱乐设施的情况。以及银行、咨询和交通方面

的信息和重大活动安排。 ？

Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
保证足够的日常工作用品和酒店的宣传资料并按照酒店的标准摆放。
Manage all incoming guest mail, messages, facsimiles and special deliveries, in accordance with policy
根据酒店的标准管理进店信件、留言、传真和需要分发的物品。
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
根据酒店的规定或客人的特别需要处理出店的信件、快件、包裹等。
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
根据酒店规定接听电话，为外出的客人留言。
Record incoming registered mail, parcel, in appropriate files？

进店挂号信和包裹作好记录。
Night staff check mail, message of expected guests against the system/computer and expected arrivals
夜班员工根据房间预定检查预计抵达客人的留言和传真并做好记录。
Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration proj ected occupancy and forecasts and any large group movements, especially those with early or late arrivals and de partures
合理安排员工班次、假期和休假，在出租率高峰期、重大接待活动时保证充足的人手。

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