资深客诉工程师
超力包装(苏州)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:印刷/包装/造纸 原材料和加工
职位信息
- 发布日期:2014-07-14
- 工作地点:苏州-工业园区
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:面议
- 职位类别:质量管理/测试工程师(QA/QC工程师)
职位描述
Job Responsibility:
1.Coordinate and carry out customer complaints handling and communication.
2.Organize internal and external NCP root cause investigation and propose CAPAs. Issue formal NCP investigation report as required on time.
3.Analyze the root cause of the defect parts from customer, advise the temporary action, organize the permanent action study and finish the NPR, provide to superior for approval
4.Organize regularly NPR meeting to review internal and external NCP root cause and CAPAs. To ensure and validate that corrective and preventative actions are followed up to implement
5.Provide customer complaint handling statistics, analysis and notification. Submit monthly report in time
6.Assist FSSC:22000 Food safety system certificate and internal audit, and external audit (customer audit and supplier audit) , and follow up CAPAs.
7.Take part in HACCP team to work on Hazard analysis and HACCP plans
8.Provide statistics、analysis on external quality failure cost. And Supervise and validate the improvement action.
9.Conduct other task assigned by superior.
Requirement:
1.At least 5 years manufacturing environment with 3 years relating work experience in quality investigation field. Polymer/Plastic knowledge (injection molding/extrusion/lamination) is a must.
2.Good Knowledge of Quality and Food safety management system
3.Familiar with root cause analysis tools
4.Good communication, negotiation and coordination skills.
5.Good command of English writing and oral skills.
6.Be able to travel on business if necessary.
1.Coordinate and carry out customer complaints handling and communication.
2.Organize internal and external NCP root cause investigation and propose CAPAs. Issue formal NCP investigation report as required on time.
3.Analyze the root cause of the defect parts from customer, advise the temporary action, organize the permanent action study and finish the NPR, provide to superior for approval
4.Organize regularly NPR meeting to review internal and external NCP root cause and CAPAs. To ensure and validate that corrective and preventative actions are followed up to implement
5.Provide customer complaint handling statistics, analysis and notification. Submit monthly report in time
6.Assist FSSC:22000 Food safety system certificate and internal audit, and external audit (customer audit and supplier audit) , and follow up CAPAs.
7.Take part in HACCP team to work on Hazard analysis and HACCP plans
8.Provide statistics、analysis on external quality failure cost. And Supervise and validate the improvement action.
9.Conduct other task assigned by superior.
Requirement:
1.At least 5 years manufacturing environment with 3 years relating work experience in quality investigation field. Polymer/Plastic knowledge (injection molding/extrusion/lamination) is a must.
2.Good Knowledge of Quality and Food safety management system
3.Familiar with root cause analysis tools
4.Good communication, negotiation and coordination skills.
5.Good command of English writing and oral skills.
6.Be able to travel on business if necessary.
公司介绍
超力公司总部位于美国加利福尼亚州,创建于1947年,在全球拥有二十个工厂和两千多名员工的跨国企业。超力公司是全球包装行业的主要厂商。超力包装(苏州)有限公司(以下简称超力)成立于2003年10月,公司一期位于苏州工业园区苏春工业坊内,是超力公司在中国建立的第一家工厂,致力于向超力公司国内外客户提供优质产品,并积极开拓新的市场。
公司主要开发、生产适用于储藏食品、蔬菜和水果的特殊包装产品(不含印刷),销售本公司所生产的产品并提供相应的售后服务。
公司网址:http://www.scholleipn.com/
公司主要开发、生产适用于储藏食品、蔬菜和水果的特殊包装产品(不含印刷),销售本公司所生产的产品并提供相应的售后服务。
公司网址:http://www.scholleipn.com/
联系方式
- 公司地址:上班地址:苏州工业园区星龙街428号苏春工业坊7B