佛山招聘

Job Responsibility & Accountability:

Program Handling:

- Assisting Program Manager in establishing client’s procedures (COP/FI/CPT etc) or new client program;
- Assisting Program Manager in launching the kick-off meeting/training to operation teams before the implementation of new program or significant change related to the on-going program;
- Assisting Program Manager in preparing relevant data of Social Audit service as requested for client meetings;
- Attending client meetings when needed;
- Obtaining and evaluating all relevant information to handle complaints and potential issues.
- Initiating customer complaint procedure and collaborating CCR officer in investigation
- Escalating operational issues that are negatively impacting customer service or satisfaction to Program Manager or upper management.
- Providing suggestions to the account or program management.

Client Handling in Daily Operation:

- Updating and Maintaining Client Documents (COP/CPT/FI and other relevant documents) on FTP. Releasing document update notification to all operation teams. Accurately interpret client’s procedures into the operation procedures (COP / FI / CPT etc) to ensure operation team understand and execute with minimum discrepancy;
- Maintaining high levels of phone and email etiquette at all times by serving as the contact point between clients, SO, and operation teams and coordinate the related activities requested by clients;
- Coordinating booking and monitoring scheduling status;
- Handling day-to-day client enquiries.
- Providing support to invoicing team by coordinating client for invoicing validation and overdue payment.
- Collaborating with Credit control department for financial issues related to clients.

Required Skills & Qualifications :

Qualifications:
- Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and generally ensure their total satisfaction with BV SA services.
- Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously
- Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external)
- Be confident, highly efficient, and self-motivated
- Knowledgeable in BV SA operations, procedures and capabilities
- Be able to work independently, as well as in a team environment
- Attention to detail and process improvement skills

Required Skill:
- Excellent verbal and written communication and presentation skills in English(CET-6 above);
- University graduated with 2 years or above working experience preferably in social audit or customer service sector.
- Be good at Microsoft Office Software (word, excel and power point)

必维国际检验集团（Bureau Veritas，简称必维）创立于1828年，集团总部位于法国巴黎，是测试、检验、认证和技术咨询服务的全球领导者。必维目前在全球140个国家拥有1400个办公室和实验室以及超过66,500名员工。必维早在1882年进入中国，目前在55个城市拥有100个办公室和实验室以及超过12,500名专业员工。

必维消费品服务事业部（Bureau Veritas Consumer Products Services, 简称BVCPS）是领导全球的主要质量检定服务供应商，为全球各地的消费品及零售市场提供专业的产品测试、验货、审核及技术咨询等服务，覆盖范围广泛，包括：轻工业产品、玩具及幼儿产品、纺织品、鞋类、电子电气产品、汽车及车载设备、无线通信技术及智能产品服务、食品、健体、美容及家居产品。