佛山招聘

1.人性化管理，超棒的工作氛围，结交来自世界各地精英，开阔眼界提升英语能力！ 

2.无需打卡，弹性工作时间。

3. 双休，无特殊情况不加班。

4. 入职即可享受五险一金。

6.入职即可享受10-15天/年的带薪年假以及10天/年的带薪法定假日补充假。

7.每日下午茶，定期团建，定期体育运动，节日福利，定期体检。 

快来加入我们吧！ 投递简历请投中英文简历！

Important: English resume is required, please apply the position using English resume as well as Chinese resume.

DESCRIPTION

Serko is a leading hi-tech company providing corporate travel software and expense management solutions. We now have around 300 employees in 5 countries with our Head Office team based in New Zealand. We're still small enough for everyone to know but we're big enough to take on the big boys and win. And that's the plan. Due to Serko's ongoing success and growing customer base, we have the opportunity to have two new Support Analysts join our Client Services Team in Xi’an.

The position will be responsible for providing functional support to clients and configuring our software with client data to meet their needs.

ROLE OVERVIEW

Managing client issues via our issue tracking systems, email, and telephone, you will play a key role in the Serko team by:

- Creating solutions to product/application client problems and queries.

- Resolving problems and queries in an effective and timely manner, adhering to SLAs.

- Identifying and escalating more complex issues and working with the wider business to get them resolved.

KEY SKILLS

- High attention to detail and quality

- Quick learner in products knowledge and operation process.

- Commitment to constant improvement

- Excellent Problem solving – You have extensive proven ability in effectively troubleshooting problems and testing solutions. You know how to plan and carry out an investigation into a given problem.

- Strong customer service orientation – You love going out of your way to ensure a customer receives the best possible service from you and your organization. You grasp the difference between good customer service and superior customer service

- Excellent written and spoken communication skills – You have the ability to translate technical terms into clear customer-oriented language and the ability to converse with both end-users and IT people at all levels of the organization in a collaborative and cooperative fashion. You stand out from the crowd because of your abilities as a communicator.

- A good team player who knows how to cooperate and help each other.

- Ability to work autonomously

GREAT TO HAVE

*Some basic knowledge about SQL and scripts would be plus for this position.

*Team leading or training experience would also be a plus for this role.

Important: English resume is required, please apply the position using English resume as well as Chinese resume.

We've been leading the way with innovative, integrated travel & expense solutions since 2007. Since then we've listed on the New Zealand and Australian Stock Exchanges (Ticker: SKO), built a global team of around 300 people, and developed a blue-chip customer base in more than 35 countries around the world.

Today, more than 6,000 corporate customers across Asia Pacific, North America, the UK and Europe rely on Serko to help them manage their corporate travel programs and make sense of their corporate expenses. By the numbers, more than 2 million people have access to Serko's technology and more than US$4.5billion of travel spend passes through Serko every year.

Managing business travel and expenses is a hassle for most people, most of the time. But it doesn't have to be.Our mission is to use intelligent technology to make the process of booking, managing and reconciling business travel and expenses, a better experience for everyone.



自2007年起，我们致力于不断的提供创新的一体化的商务旅行和费用管理方案，多年以来，一直保持着行业领先水平。从那时起，我们先后在新西兰证券交易所和澳洲证券交易所上市（代码：SKO）。通过不懈的努力，我们在全球范围内组成了一支超过300多人的团队并且在超过35个国家拥有了优质的客户群。

今天，包括亚太地区、北美、英国和欧洲在内的超过6000家企业通过Serko来帮助他们管理企业商务旅行和费用模块。 据统计，每年有超过200万人选择了Serko作为其线上订票工具（OBT），Serko每年的交易额超过45亿美元.

在大多数情况下，管理商务旅行和费用对大多数人来说是一个麻烦。 但它并非必须如此。我们的使命是使用智能技术在预定、管理和协调商务旅行和费用方面为每个人提供更好的体验。