佛山招聘

As a Software Support Specialist you will provide remote support to customers of the Kardex as well as to your field based colleagues. Occasionally you will provide customers trainings and onsite visits.

    

Your daily business will involve:

• Promote service contracts and other service products offered by Kardex
• Write and update knowledge database and other documentation in order to inform the field of solutions about commonly experienced problems, workarounds, installation practices, etc., all to improve customer satisfaction and acceptance.
• Communicate and provide technical software support to customers within the region.
• Escalate support calls to senior team members and / or to Factory Support Centre (Level 3) as needed.
• Ensure that all technical inquiries are logged into database and work according to internal processes.
• Investigate and verify reported issues in software, firmware, hardware. Document the problem and work with appropriate group to resolve the problem. Follow Up with the customer When the problem is solved.

• Minimum 3 year in remote support service business for software products as an advantage
• High level of technical/electronic/software experience
• Knowledge of MS Windows operating systems (Services, user rights, )
• Overview of computer networks (DHCP, DNS, IP, …)
• Basic Database knowledge (both SQL language and management tools)
• Knowledge in warehouse management, ERP, SAP will be an advantage
• Logistics background as an advantage
• Ability to train as an advantage
• Collaborates & team effectively
• Open and easy communicator
• Logical approach and forward thinking
• Analytical skills in troubleshooting
• Service-minded
• Customer oriented
• Structured, independent, self-organized and self-motivated
• Driver’s license

    Relevant work-experience            Professional Skills                            Behaviours required to perform this role                    Other qualifications                    

卡迪斯物流设备（北京）有限公司是Kardex Remstar 在中国的全资子公司。
Kardex Remstar 是全球领先的自动仓储和备货系统生产商。
 
我们的每件产品均旨在提高您的生产效率并改善您的工作流程效率。我们量身定制的解决方案使您可以以多样化的方式利用您的仓储空间。
 
自 1873 年以来，我们已经成功安装了超过140,000个用于“办公”、“仓储”和“贸易”领域的系统 – 这是对我们员工能力和努力的有力证明。



遍布全球

Kardex Remstar 的分支和代理机构遍布全球许多国家。 作为 Kardex 集团的一员，我们的 1000 多名员工有能力以服务、支持和培训的形式展示我们的专业技能。