佛山招聘

Major Areas of Accountability:


1. Plans and supervises execution of daily activities in the Customer Service function. Responsible for review and approval of customer contracts (purchase orders). Submits contracts to corporate legal department and takes appropriate control measures to ensure the necessary level of review has taken place and our compliance requirements are met.


2. Works with Sales Manager to define and document processes. Ensure procedures, work instructions, training records, etc. are updated regularly with the goal of increasing efficiency and professionalism of the Customer Service Employees.


3. Develops and monitors processes to maximize efficiency and quality. Reviews interface and "hand-off" processes with cross-functional groups to ensure efficient, effective communication. Partners with managers and customer service to develop processes that best meet the needs of internal and external customers while using the most cost efficient methods for MTS by establishing and applying quality metrics at the group and individual level. Monitors metrics and works with Sales Manager to measure level of output to balance workload requirements with available resources and/or take appropriate actions to improve performance.


4. Responsible for BAAN/LNVI administration and training as the sales department expert on this system.


5. Trains and directs the Customer Service Representatives to provide quick, reliable, courteous service to our customers regarding order processing and shipping. Ensures all employees who maintain customer contact are informed and aware of relevant policies and procedures so that the flow of information to the customer is consistent, thereby reducing confusion and increasing customer satisfaction.


6. Coordinate the relationship between external customers, including Sales Engineers, and the company, as specified in the main objectives. Manage issues and support Sales Manager. Monitors discrepancies between customer expectations and quoted ship dates, and works regularly with Operations in order to define a delivery plan that can best meet the customer expectations.


7. Knows and applies the division's quality policy and procedures of ISO 9001 as it relates to area of responsibility and the organization. Follows all standard operating procedures as prescribed and notifies appropriate personnel of any non-conformance.


8. Responsible for the on-going management and development of assigned employees. Determines staffing and skill requirements to meet departmental needs, and implements plans to satisfy those requirements.


9. Establishes annual operating budget and manages against that budget.



Qualifications:


Bachelor's Degree in related field (or equivalent experience)
5 years experience in Inside Sales or Customer Service including a minimum of 1 year in a supervisory capacity
Excellent oral and written communication skills
Knowledge and experience in all aspects of order entry and processing, customer service and sales force support
Must demonstrate a technical aptitude
Computer skills required - Microsoft Office, etc.
Experience with SalesForce.com preferred
Spanish or Portuguese Language proficiency preferred

美特斯工业系统（中国）有限公司是MTS系统在中国的全资子公司。 MTS系统公司成立于1966年，在美国NASDAQ独立上市，总部位于美国明尼苏达州，是全球***的力学性能测试和模拟系统及磁致伸缩位移传感器的制造商。

作为MTS系统公司的成员，MTS传感器事业部在磁致伸缩位移传感器和液位计的开发及制造领域是全球领导者。

基于MTS持有的Temposonics专利技术，MTS传感器始终专注于磁致伸缩传感技术的开发和应用，无论在美国，德国，日本还是中国，MTS正采用创新的传感技术方案，为客户提供可靠的、高性价比的传感器。

MTS传感器中国总部位于上海市。需要了解更多信息，请登陆MTS传感器中国网站。