佛山招聘

About us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work?. We are proud to be a great place for exceptional talents to thrive and grow.

We also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.

Our Culture

Our culture is based on a fundamental belief in people and the potential they possess.

• We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset

• We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent

• We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

Meet with the team

At Meltwater, we believe that our success is directly tied to the value our clients derive from our services. To ensure clients realise business value from their investment at different stages in their journey with us, our Client Success team are committed to delighting our clients at every interaction, from understanding what our clients needs and challenging the status quo, to create and deliver the right set of offerings that result in highly successful clients.

About this role

As a Client Success Onboarding Manager, you will own the critical early phase of the customer lifecycle, onboarding Meltwater’s new clients, ad working with Account Managers to deliver great results. You will have a select group of accounts to onboard and will be responsible for making sure every customer is successfully onboarded in a timely manner. You are the key person of driving clients to realise a fast time-to-value from their investment in Meltwater as efficiently as possible.

What you will be doing?

• Serving as the main point of contact for first 90 days to ensure a successful onboarding process to the Meltwater

• Spearhead, create and own full project implementation plan per each customer you onboard

• Conduct workflow conversations to advise optimal structure and workflow per each customer and team

• Ensuring all customers complete the required technical setup efficiently and in a timely manner

• Training and educating customers on how to effectively utilize Meltwater

• Partner with respective Account Manager and Business Development Sales to nurture customer relationship

• Understand and document client stakeholder roles & hierarchy within a detailed account to ensure successful transitions to the Account Managers after onboarding

• Surface onboarding blockers and trends to improve overall set up and onboarding experience

• Be a product expert and understand all optimal workflow set ups

• Design and continually improve processes and materials that enhance efficiency and customer experience during onboarding

• Effectively deliver engaging enablement training and workshops

• Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations

• Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map Meltwater features and associated business benefits to address their needs

We would love to see…

• At least 3 years experience in a Onboarding, Implementation, Customer Success, Account Management or project management role

• University Degree of any disciplines

• Fluent in written and spoken English and Mandarin (mandatory)

• Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users

• Comfortable giving presentations to groups of any size & audience - from every day end-users of the app to a high level executive

• Ability to work independently and as a member of collaborative teams

• Great problem solving skills, taking a consultative approach to finding the best solution

• Strong ability to manage conflicting priorities

• Self-motivated, able to thrive in a fast-paced, client-focused environment

• Openness to feedback and dedication to consistent self-improvement

• High level of intellectual curiosity

The perks of working with us!

• Awesome coworkers

• Competitive Compensation Package

• Prizes, spiffs, and additional incentives

• 20 paid holidays

• Training program, conference, seminar for your personal and professional growth

• Comprehensive Medical insurance for non local Chinese employee

• Business travel life insurance

• Fun, ambitious and international working environment

• Gym Allowance

• Fun team outings

• Well stocked kitchen with lots of snacks and drinks

• And more…

Meltwater的“Outside Insights”理念旨在帮助客户做出更好更明智的决策。
2001年，Meltwater创立于挪威首都奥斯陆，起步于媒体监测。
在六个大洲拥有62个办公室，2000多名员工。
提供媒体监测、社交媒体监测和监测数据分析报告。
处理数十亿在线文章、博客和社交媒体会话。
从在线数据中提取深度观点，辅助制定商业战略。
我们的客户不仅有从事公关、市场职能的专业人士，也有企业各个层面的管理层，涉及到的行业与企业规模，更是不尽相同。
Meltwater还运营非营利组织 – Meltwater创业技术学院（MEST），致力于培养未来一代企业家。
如果你希望加入世界上发展最快的媒体智能企业，那就快来加入Meltwater吧！