Center Manager—英语学习中心经理
迪士尼英语培训（广东）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：教育/培训/院校
职位信息
- 发布日期：2014-04-30
- 工作地点：深圳
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：校长
职位描述
Our website:www.disneyenglish.com
Location:Shenzhen
Disney English Mission
Our mission is to transform children's learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.
Job Purpose
Disney English Center Managers function as General Managers of their centers with equal responsibility for the business results and quality of the operations, academic and sales functions - the success of a Disney English center is dependent on the teamwork and passion of its Castmembers.
· Develop and maintain a guest-focused team anchored around the 4 standards of Disney quality: Safety, Courtesy, Efficiency and Show.
· Create a positive, collaborative and service-focused work environment.
· Demonstrate successful business results in line with company targets.
Direct Line Reports:
- Language Learning Director (LLD) - Responsible for managing and developing the foreign and local trainers to ensure the delivery of strong academic results, parent satisfaction and ensuring that Disney English is an unforgettable experience in the classroom for all of our young language learners, aged 2 to 12.
- Operations Supervisor (OS) - Responsible for managing and developing the Front Desk and Clubhouse Administrators and ensuring high service standards, center operational and safety standards are met, financial controllership and banking processes are adhered to and the center is clean and well-maintained.
- Sales Manager (SM) - Responsible for managing and developing a strong team of Course Consultants who proactively manage relationships with potential and existing Disney English parents to achieve sales and renewal targets.
Key Responsibilities:
Castmember Management and Development
- Provide a safe, healthy and happy work environment for their team.
- Ensure all center Castmembers understand and follow Disney English policies, procedures and Code of Conduct.
- Ensure coaching, training and development needs of new and existing Castmembers are being met.
Safety and Security
- Conduct regular safety and security training and drills, ensuring all Castmembers understand and are able to execute their center's Emergency Response Plans.
- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.
Service and Operational Standards
- Together with your team, create an engaging, service-focused environment where the needs of the learners come first.
- Ensure all Castmembers adhere to Disney English operational standards and system compliance.
- Ensure sales and discount documentation is complete and accurate for weekly, monthly and quarterly reporting.
Business Responsibilities
- Work with the District Manager to establish monthly and quarterly sales targets and support the Sales Manager and their team to achieve defined objectives.
- Ensure all Castmembers understand the center business objectives.
- Understand and monitor the metrics of the center business so they can act as a data-driven proactive champion of solutions.
- Ensure the center operating costs are in line with the annual budget.
Main KPIs (including but not limited to)
- Achieve center cash-in sales target
- Achieve agreed upon renewal rate (where applicable)
- Maintain a low staff turn-over rate
- Consistently score 90% or higher on Mystery Shopper visits
Job Qualifications:
A passion for working with children.
7 years minimum work experience managing a fast growing retail or service business
Experience managing a children's English Language center or similar educational service business highly preferred
Experience working in an international company
Strong leadership skills and ability to motivate a large staff
Bachelor degree or above required
Fluent English speaker
High level personal integrity and credibility.
Core Skills:
· Ability to think strategically
· Exceptional oral and written communication skills in both Chinese and English.
· Organization and planning skills with extensive experience in Change Management.
· Work well independently and in a team.
· Build strong relationships internally and externally.
· Have high personal integrity and credibility.
Functional Skills:
Experience using a CRM system.
Experience managing a large and diverse team of both foreign and local employees.
Ability to analyze and act upon system-driven business data.
· Have a high entrepreneurial spirit and creativity to grow and improve the business.
· Strong understanding of service and experience.
· Reading and utilizing a P&L.
· Experienced user of basic Excel functions.
Location:Shenzhen
Disney English Mission
Our mission is to transform children's learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.
Job Purpose
Disney English Center Managers function as General Managers of their centers with equal responsibility for the business results and quality of the operations, academic and sales functions - the success of a Disney English center is dependent on the teamwork and passion of its Castmembers.
· Develop and maintain a guest-focused team anchored around the 4 standards of Disney quality: Safety, Courtesy, Efficiency and Show.
· Create a positive, collaborative and service-focused work environment.
· Demonstrate successful business results in line with company targets.
Direct Line Reports:
- Language Learning Director (LLD) - Responsible for managing and developing the foreign and local trainers to ensure the delivery of strong academic results, parent satisfaction and ensuring that Disney English is an unforgettable experience in the classroom for all of our young language learners, aged 2 to 12.
- Operations Supervisor (OS) - Responsible for managing and developing the Front Desk and Clubhouse Administrators and ensuring high service standards, center operational and safety standards are met, financial controllership and banking processes are adhered to and the center is clean and well-maintained.
- Sales Manager (SM) - Responsible for managing and developing a strong team of Course Consultants who proactively manage relationships with potential and existing Disney English parents to achieve sales and renewal targets.
Key Responsibilities:
Castmember Management and Development
- Provide a safe, healthy and happy work environment for their team.
- Ensure all center Castmembers understand and follow Disney English policies, procedures and Code of Conduct.
- Ensure coaching, training and development needs of new and existing Castmembers are being met.
Safety and Security
- Conduct regular safety and security training and drills, ensuring all Castmembers understand and are able to execute their center's Emergency Response Plans.
- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.
Service and Operational Standards
- Together with your team, create an engaging, service-focused environment where the needs of the learners come first.
- Ensure all Castmembers adhere to Disney English operational standards and system compliance.
- Ensure sales and discount documentation is complete and accurate for weekly, monthly and quarterly reporting.
Business Responsibilities
- Work with the District Manager to establish monthly and quarterly sales targets and support the Sales Manager and their team to achieve defined objectives.
- Ensure all Castmembers understand the center business objectives.
- Understand and monitor the metrics of the center business so they can act as a data-driven proactive champion of solutions.
- Ensure the center operating costs are in line with the annual budget.
Main KPIs (including but not limited to)
- Achieve center cash-in sales target
- Achieve agreed upon renewal rate (where applicable)
- Maintain a low staff turn-over rate
- Consistently score 90% or higher on Mystery Shopper visits
Job Qualifications:
A passion for working with children.
7 years minimum work experience managing a fast growing retail or service business
Experience managing a children's English Language center or similar educational service business highly preferred
Experience working in an international company
Strong leadership skills and ability to motivate a large staff
Bachelor degree or above required
Fluent English speaker
High level personal integrity and credibility.
Core Skills:
· Ability to think strategically
· Exceptional oral and written communication skills in both Chinese and English.
· Organization and planning skills with extensive experience in Change Management.
· Work well independently and in a team.
· Build strong relationships internally and externally.
· Have high personal integrity and credibility.
Functional Skills:
Experience using a CRM system.
Experience managing a large and diverse team of both foreign and local employees.
Ability to analyze and act upon system-driven business data.
· Have a high entrepreneurial spirit and creativity to grow and improve the business.
· Strong understanding of service and experience.
· Reading and utilizing a P&L.
· Experienced user of basic Excel functions.
公司介绍
作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。
国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。
走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。
以歌曲、逻辑、游戏、空间等***性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。
为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。
辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。
As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.
Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.
Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.
Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.
Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.
Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.
Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.
如果您想加入到华特迪士尼大家庭，请您关注公众号“迪士尼Disney中国招聘“ 华特迪士尼招聘团队为您准备了实时更新的职位信息、迪士尼员工故事分享、职场tips、迪士尼福利大揭秘、最新的行业信息，还有互动活动大礼等着你。迪士尼的故事里，有你更精彩 。如果您对我们的职位有兴趣，可以登录浏览和投递我们的职位******************************/
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。
国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。
走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。
以歌曲、逻辑、游戏、空间等***性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。
为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。
辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。
As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.
Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.
Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.
Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.
Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.
Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.
Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.
如果您想加入到华特迪士尼大家庭，请您关注公众号“迪士尼Disney中国招聘“ 华特迪士尼招聘团队为您准备了实时更新的职位信息、迪士尼员工故事分享、职场tips、迪士尼福利大揭秘、最新的行业信息，还有互动活动大礼等着你。迪士尼的故事里，有你更精彩 。如果您对我们的职位有兴趣，可以登录浏览和投递我们的职位******************************/
联系方式
- 公司地址：中国上海市张江祖冲之路2290号展想广场一号楼9楼